Job Information
JD & KD Warren Multiservice Full time Customer Service & Training Associate in Washington, New Jersey
Job Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Full-Time Customer Service & Training Associate. In this role, you will be responsible for supporting our daily operations in customer service, shipping, and mailbox rentals while undergoing specialized training to expand your skill set. This position offers an excellent opportunity for career growth, with comprehensive training in certified translation, customer service excellence, domestic and international shipping, and mailbox management.Key Responsibilities:Customer Service ExcellenceProvide exceptional service to all customers, ensuring satisfaction with all transactions and interactions.Handle inquiries regarding store services, products, and policies in a professional and friendly manner.Certified Translation ServicesComplete required training to become a certified translator, assisting customers with document translation requests.Ensure accuracy and confidentiality of all translated materials.Shipping & PackagingManage and process domestic and international shipments, adhering to the highest standards for safe packaging and timely delivery.Stay updated on regulations and policies related to international shipping to provide guidance to customers.Mailbox Rental ServicesManage mailbox rentals, including assisting customers with setup, renewals, and inquiries.Undergo mailbox rental management training to maintain organization and ensure proper service procedures.Professional Development and TrainingParticipate in ongoing customer service training sessions to refine and enhance interpersonal and problem-solving skills.Attend additional training programs to deepen expertise in key service areas and ensure compliance with company standards.Qualifications:Experience: Minimum 1 year of experience in a customer service role or a similar environment preferred.Skills: Strong interpersonal and communication skills, attention to detail, and the ability to multitask effectively.Certifications: Willingness to complete certified translator training and other service-related certifications provided by the company.Adaptability: Ability to learn new skills and adapt to evolving service offerings and procedures.Education: High school diploma or equivalent required.Benefits:Competitive hourly wage with potential for overtimePaid training and certification opportunitiesOpportunities for career advancement within a supportive and team-oriented environment
