Job Information
KaylaTek, Inc. Voice Data Technician in Washington, District Of Columbia
88000-98000 per year Salary plus benefits | Washington, DC, USA | Salary | Full Time
Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.
KaylaTek has a Voice Data Technician opportunity supporting the AFNCR contract at Joint Base Anacostia Bolling (JBAB), Washington DC-onsite
JOB SUMMARY: The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.
SHIFT: Day shift
PRIMARY RESPONSIBILITIES:
Act as a Tier-2 technician for customers seeking support for POTS, ISDN, T-1, and other copper pair related telecom technologies.
Skilled in employing TDRs, Multimeters, and Butt Sets and amp and probe, to accurately diagnose and troubleshoot telephone outage, ensuring swift resolution and minimal downtime during system outages.
Proficient in utilizing Remedy software as a technician to efficiently troubleshoot, diagnose, and resolves technical issues and outage tickets.
Identify and address issues promptly, liaising with service groups to ensure proper escalation during outages or degraded system performance.
Collaborate with partner vendors to facilitate moves, adds, changes, upgrades, and patch management of voice infrastructure.
Coordinate with vendors to ensure timely resolution of network outages or periods of reduced performance.Contribute to the documentation of voice systems by providing clear written and verbal communication.
BASIC QUALIFICATIONS:
Associate Degree with 2+ years of related experience; additional relevant experience may be accepted in lieu of a degree.
Knowledge of POTS and ISDN telephony system architectures and configurations.
Current Security+ce or equivalent DoD 8570 IAT level II certification.
Currently possess a final DoD Secret security clearance (not interim)
PREFERRED QUALIFICATIONS:
Experience with IT trouble ticket management processes and procedures.
Experience with telecommunication systems Private Branch Exchange (PBX), Automatic Call Distributor (ACD)
Experience at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).
Knowledge of Air Force, Pentagon, and/or AFNCR operations.
MUST BE U.S. CITIZEN
KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek also participates in e-Verify.
