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Summary This position is located in the Telecommunications Office, Administrative Services Division, Office of the Administrator. The incumbent serves as the Telecommunications Specialist to the Telecommunications Department Head. The primary purpose of this position is to provide technical support and assistance to the Telecommunications Department Supervisor on the National Gallery of Art's voice telecommunications system. Responsibilities The Telecommunications Specialist will: Provides technical support and guidance to telecommunications users, program managers, contractor personnel, and NGA staff. Installs, modifies, repairs, and maintains the NGA’s telecommunications systems, facilities, and services. This also includes voicemail, cabling and wiring, PBX communications servers, IP telephones, digital and analog telephones, trunks, T-1 circuits, ISDN PRI facilities, and inside/outside cable plant locations. Activates cellular service for mobile devices. Installs, updates, and maintains iOS for mobile devices. Configures Exchange email for mobile devices and acts as the initial triage for connectivity issues involving email. Troubleshoots all issues involving mobile device systems and services. Performs telecommunications help desk functions as required by incident reports or service trouble call requests regarding mobile devices, landline telephones, facsimile machines, and pagers. Operates attendant console to perform telephone operator functions. Maintains receipts and electronic database records of department equipment and assets. Document’s locations of telecommunications spaces, resources, and assets using specially developed programs, computer databases, and/or spreadsheets for storage, retrieval, and data manipulation. Requirements Conditions of Employment U.S. Citizenship Subject to a background/suitability investigation. Designated and/or random drug testing may be required. Selective Service Registration is required for males born after 12/31/1959. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. VACCINE REQUIREMENT: To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Qualifications Candidates must meet the Qualification Standards Handbook requirements for GS-0391-07. GS-07:Specialized Experience: Specialized experience is: (a) at least one year of experience, equivalent in responsibility to the GS-5 grade level in the Federal service or private sector, in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. Or 1 full year of graduate level education Or Superior Academic Achievement: (Undergraduate and Graduate Education): Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled. Other Education: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis. Other Relevant Eligibility Criteria: Must be able to walk over rough or uneven surfaces, access tight spaces, stoop down, reach overhead, and climb and descend ladders. Must be able to lift and carry up to 30 pounds of weight, periodically. Writing Sample: Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Failure to provide a detailed description of relevant experience and/or education in your resume will automatically disqualify the candidate from employment consideration. Knowledge of telecommunications installation, modification, repair, and maintenance. Knowledge of Enterprise mobile device management programs, policies, and procedures. Knowledge of telecommunications help desk, attendant console, and PBX system administration. Knowledge of general telecommunications administration and basic computer hardware and software. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement. Education Education Undergraduate and Graduate Education: Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled. Other Education: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis. OR Experience General Experience (for GS-5 positions): Experience that provided a basic knowledge of telecommunications functions, problems, and/or solutions. Specialized Experience (for positions above GS-5): Experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. Additional Information The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. • More than one selection may be made from this vacancy announcement. • Some positions may require completion of a probationary period of up to 1 (one) year. • AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION. • All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government. EEO Policy: https://help.usajobs.gov/index.php/EEO_Policy_Statement Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement Veterans Information: https://help.usajobs.gov/index.php/Veterans_Information Selective Service Registration: http://www.sss.gov/