Job Information
Edison Electric Institute Specialist, IT Technical Support in Washington, District Of Columbia
Overview
We are Edison Electric Institute, the association that represents all U.S. investor-owned electric companies. Our members provide electricity for more than 235 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 65 international electric companies, with operations in more than 90 countries, as International Members, and hundreds of industry suppliers and related organizations as Associate Members.
Our Operating Principles are designed to foster growth and to enable every employee to harness and demonstrate the Power by Association that EEI represents. We will always:
Create a Positive and Satisfying Work Environment – We will work together to create an environment that fosters professional growth.
Deliver High-Quality Service – We must be motivated to provide member service that is prompt, responsive, accurate, and credible.
Demonstrate Teamwork – We must embrace the concept of teamwork as achieved through effective communication, mutual respect, trust, creation of a sense of camaraderie, and cooperation on all tasks to meet customer needs.
Focus on Results – We must set priorities, seek results, and devise, manage, and use creative ways to define and to measure success in achieving those results effectively and efficiently.
Provide Value – We must strive to provide value to our member companies.
Put Our Customers First – Our primary customers are our member companies. Each of us must work to deliver quality service in a positive and professional manner and must strive to exceed customer expectations every time a service is provided.
Take Initiative – We are all empowered to take individual initiative and informed risk and to accept accountability in meeting the needs of our customers and of each other.
Responsibilities
Technical Customer Support
Provide onsite technical support for EEI staff.
Troubleshoot and resolve technical issues identified through Customer Care calls.
Configure desktops and monitor Customer Care calls for both internal and remote users.
Set up and configure hardware and software for all EEI staff.
Provide technical support for EEI internal and external meetings.
Microsoft Office 365 and Email Support
Handle daily support for MS Office 365 accounts.
Set up and manage email accounts.
Provide support for user accounts related to the network and email, including Mimecast whitelisting and email release.
Assist with technical support for third-party software installations.
Collaborate with the Managed Service Provider to resolve technical support issues.
Device and Network Configuration
Provide technical support for PDA devices, including installation and configuration.
Set up and install computer systems for new employees, temps, and interns.
Install and relocate printers as requested.
Configure network printers and ensure network connectivity.
Manage and maintain the VoIP phone system, including adding, deleting, and revising account configurations.
Set up and support WebEx and Chorus call accounts.
Serve as a backup for AV system support when needed.
Maintenance and Documentation
Maintain hardware databases and ensure software licenses are current.
Review daily user backup logs and make necessary revisions.
Additional IT Tasks
Perform IT-related tasks as requested by the supervisor.
Provide technical support for WebEx and Chorus call accounts.
Serve as a backup for AV system support as needed.
Qualifications
BS/BA in Computer Science, Information Management, or equivalent work experience.
1-2 years of experience with Microsoft Windows and Office 365 Cloud environments, managing Network Active Directory user accounts, with a minimum of 100 user accounts, technical support experience, including desktops, laptops, and PDAs (mobile phones, iPads, and other mobile devices).
Experience configuring and troubleshooting iBackup systems.
1-2 years of experience managing and setting up WebEx and Audio Visual System call accounts.
Experience providing system support to staff, including AV system support when needed.
Strong experience with Microsoft Windows and Office 365 Cloud Admin environments.
Knowledge of MS Windows 7 and Windows 10 operating systems.
Experience with cloud-based email management for Microsoft Exchange and Office 365, including security and archiving solutions like Mimecast.
Excellent communication skills and strong team player.
Willingness and ability to learn AV systems and provide technical support.
Knowledge of webinar support.
Compensation
The salary range for this position is set at $65,000 - $98,000 annually. Starting annual salary will be determined on individual qualifications. EEI also offers an annual performance incentive which is prorated for mid-year start dates. This incentive is between 5%-10% of annual base salary, based on performance.
We offer a competitive benefits package that includes medical, dental, vision, 401k, paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities.
Office Protocol
This position is designated as in-person which requires employees to be in the physical office five days per week.
Job Locations US-DC
Job ID 2024-1252
Category Information Technology
Type FT - Full Time
