Job Information
Appalachian Regional Commission Senior IT Specialist [Information Technology] in Washington, District Of Columbia
Organization Overview:
The Appalachian Regional Commission (ARC) is an economic development entity of the federal government and 13 state governments focusing on 423 counties across the Appalachian Region. ARC’s mission is to innovate, partner and invest to build community capacity and strengthen economic growth in Appalachia to help the Region achieve socioeconomic parity with the nation.
Position Summary:
ARC seeks a highly organized and collaborative team player to join our Information Technology Division as a Senior Information Technology Specialist to provide full-cycle reactive and proactive IT technical support for ARC and its employees. The IT operation includes endpoints such as desktops, laptops and mobile devices, printers and conferencing peripherals. This position also assists in supporting network connectivity (including VPN), stand-alone software packages and a wide variety of IaaS, PaaS and SaaS systems, including MS 365 and Azure technologies. This position reports the Director, Information Technology.
Required Qualifications:
Solid knowledge of technical support operations to include printers, desktops, laptops, servers, video conferencing, Exchange Online and SharePoint.
Strong service orientation with superior time management and communication abilities.
Strong understanding of the principles of computer security.
Knowledge and understanding of the interrelationships of the IT components involved in computer systems, networks, web services, etc.
Understanding of system automation , including scripting.
Proficiency in Microsoft tools , including Outlook, Word, Excel, PowerPoint, SharePoint and Visio .
Core competencies: accountability, adaptability, collaboration, communication, critical analysis.
Ability to thrive in a collaborative environment and to bring an energetic and innovative approach to work.
Ability to bring patience and understanding to interactions with staff.
Bachelor's degree is strongly preferred and/or certification(s) in a technical discipline related to IT is preferred.
4 solid years of user support and administration experience.
Successful completion (prior to hire) and maintenance of background security review.
Ability to travel (up to 10%) and must possess a valid driver's license.
Why ARC?
Great Benefits: ARC offers a collaborative work environment and a competitive benefits package which includes health insurance, 401(k), paid time off, commuting subsidy, professional development, etc. This is not a federal position; however, if a federal employee is selected for this position and transfers without a break in service of more than three calendar days, he or she may be able to continue his or her retirement and life/health insurance benefits. ARC generally follows the General Schedule Salary Table of the Federal government. ARC’s grades denoted by “NF” are equivalent to the federal grade(s) on the GS chart. This position is an NF-12 (DC locality).
Strong Mission: Curious about the work we do at ARC? Read more about our newly-released strategic plan, Appalachia Envisioned (https://www.arc.gov/strategicplan/) , to check out our goals for the next five years. Our team is dedicated to innovation, partnerships, and investments in the Appalachian Region to help achieve socioeconomic parity with the nation. See our work in action at the Appalachia Envisioned Roadshow (https://www.arc.gov/roadshow/) , where ARC is hitting the road to highlight those strategic goals and how Appalachia’s 13 states are working to achieve them.
Equal Employment Policy
ARC is an equal employment opportunity employer and endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of ARC’s business. If an applicant believes he or she requires such assistance to complete the application or to participate in an interview, he or she should contact the Director, Human Resources. If an applicant has any questions or concerns, he or she should reach out to the Lisa Pansegrouw, Director, Human Resources at 202.884.7770 or at hr@arc.gov
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