Easter Seals Jobs

Summary The Congressional Research Service (CRS) Office of the Counselor to the Director (COU) is seeking a Reviewer and User Support Specialist to join the Congressional Services Section. The ideal candidate will provide support to users of the congressional relationship management system (CRM) and to review congressional requests for assignment to final research division on a permanent basis. Responsibilities The selectee for this position will review the assignment and content of congressional requests for research, analysis, and information, and communicate issues or problems with requests to appropriate Section staff and managers. Drawing on their knowledge of the U.S. Congress, its legislative processes, and current public policy issues, the Reviewer User Support Specialist will review the assignment, content, and policy implications of congressional requests for research and analysis. Will communicate issues or problems with requests to appropriate Section staff and managers; negotiate with Members of Congress and other congressional staff to resolve disposition of requests; ensure Section staff follow appropriate policies and procedures and apply the highest standards of client service and responsiveness when taking in congressional requests; develop and delivers presentations at scheduled, regular, and bi-monthly, recurring orientations for congressional staff on CRS products and services. Will oversee and manage the first line of troubleshooting for CRS staff using the Congressional Request Management System (CRM). Will troubleshoot and resolve issues associated with the performance and functionality of the CRM; collaborate with CRS staff in using and applying the best practices, CRM guidelines, business rules, and procedures for congressional request entry and assignment; develop, review, and evaluate CRM training materials; provide user training for CRS staff on the use of the CRM and its components; serve as the primary point of contact for OCIO CRM contractors on the CRM continuous development, continuous integration (CI/CD) maintenance model, an on-going maintenance and application improvement process. CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for more than a century. CRS is well known for analysis that is authoritative, confidential, objective, and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees. The Congressional Research Service (CRS) is committed to building a diverse and inclusive workforce that ensures the Service is well positioned to anticipate and meet the information and analytical research needs of a 21st-century Congress. The position description number for this position is 459212. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position may work a flextime or compflex work schedule. This is a non-supervisory, bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Requirements Conditions of Employment Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Knowledge of the organization and processes of the U.S. Congress* Ability to conduct reference interviews and accurately assign requests for information* Ability to communicate in writing and review the writing of others* Ability to perform client services and outreach activities* Ability to conduct systems analysis and testing* Ability to provide instructional services and troubleshooting* Ability to interact collaboratively with others. Ability to manage client relations. Ability to adapt. Ability to focus on the client. Ability to communicate effectively other than in writing. Education Additional Information Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply. Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. A “Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.