Job Information
LATINO ECONOMIC DEVELOPMENT CORPORATION OF WASHINGTON DC Receptionist and Intake Associate- Washington, DC in Washington, District Of Columbia
[Receptionist and Intake Associate- Washington, DC [The Latino Economic Development Center (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDCs mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities. *[Position Summary: [Reporting to the Operations Director, the Receptionist and Intake Associate is responsible for providing administrative support to our staff. This will include assisting with multiple reception-related tasks combined with operational[ and administrative matters. *[Location and Schedule: [This is an on-site position that reports to our DC office, located at: 1401 Columbia Rd NW, Unit C-1, Washington, DC 20009. This is a full-time, exempt role which typically requires 40 hours per week (e.g., 9a-5p, M-F). Some travel within the DMV area may be required. *[Essential Job Duties/Responsibilities]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}]{georgia="" pro="" cond="" light",serif"=""}*
Oversee multiple receptionist tasks, ensuring that all inbound phone calls are answered promptly and professionally.
Provide exceptional customer service, streamlining the calls intake process, and ensuring that leads are properly managed and follow established protocols.
Communicate information obtained from the potential lead with the respective Department.
Greet visitors in a warm, professional manner, answer phone calls, take messages, and route calls to the appropriate staff.
Maintain the organization and accuracy of the information from leads.
Be the first point of contact for our clients and visitors, while providing excellent customer service when
assisting with front desk coverage
.
Provide assistance and general information about the programs and services offered by LEDC and refer all inquiries appropriately.
Maintain the professional appearance of the lobby, conference, and training rooms.
Assist in booking spaces on Skedda (Meeting Rooms, Conference Room) as needed.
Print and add flyers of programs at the front desk as needed.
Make clients and guests feel welcome and assist them with their needs.
Receive all mail and package delivery orders from Amazon, USPS, FEDEX, UPS, among others.
Work on special initiatives as necessary instructed by our Leadership.
Contribute to Organizational Events by participating in the planning and implementation of organizational events and activities and collaborating with management to ensure their success.
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