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Hyatt Operations Manager in WASHINGTON, District Of Columbia

Description:

The responsibilities include assisting in overseeing any area in the Rooms Division and Food & Beverage Division.. This can include the front office staff, guest services, housekeeping, venues and banquets. Duties may also include training, staff development and scheduling.

Salary range: $70,000-$80,000

Qualifications:

Responsibilities include but are not limited to the following:

  • Represent the hotel in a professional, knowledgeable and eloquent manner.

  • Ensure compliance with all Brand standards.

  • Ensure compliance with all standards as outlined in the Employee Handbook.

  • Maintain an impeccably clean, safe and inviting atmosphere inside and out.

  • Develop and execute both a short- and long-term operating plan to meet or exceed budgeted fiscal performance goals.

  • Ensure an operating environment that will maximize guest satisfaction.

  • Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.

  • Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.

  • Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.

  • Create and maintain a pleasant, safe and mutually respectful work environment. Continually interact with and motivate all staff members.

Primary Location: US-DC-Washington

Organization: Park Hyatt Washington

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: WAS007605

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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