Easter Seals Jobs

Description

We are seeking a passionate, self-sufficient, intellectually curious, and technically proficient individual to join our team supporting a one-year effort to strengthen mobile device security. This role is a combination of project management and service transition stewardship that requires strong communication skills. This is an opportunity for an individual focused on customer satisfaction to be a part of our work supporting a Washington, DC-based federal customer.

Reporting to the Customer Engagement Lead, this role will be part of a team that focuses on service transition, IT communications, and knowledge management, and will work with project managers, and technical subject matter experts across IT.

The ideal candidate will have experience with:

• Mobile device carriers and hardware, including ability to troubleshoot on both iOS and Android operating systems.

• Writing support process and developing training content for end users

• Creating standard operating procedures for technical teamsCreating knowledge content for both end users and technicians

Qualifications

Qualifications:

• Bachelor's degree with 5 years relevant experience

• Ability to translate technical information for a non-technical audience

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures, mostly in the mobile technology space

• Ability to effectively engage stakeholders of all organizational levelsStrong problem-solving, process focus, and negotiation skills

• Highly motivated, self-sufficient individual who can follow through and work with minimal direction or supervision

• The ability to thrive in a fast-paced, constantly evolving environment that is composed of several contractor and federal leadership teams.

• The ability to multi-task and track multiple projects and their associated deployment schedules

• Eligibility to obtain and maintain a DOE Q clearance

• Must be a US Citizen

Target salary range: $100,001 - $125,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2406229

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability