Job Information
Hogan Lovells IT Audio Visual Systems Analyst in Washington, District Of Columbia
- Manage meeting requests from initial request acceptance, planning/coordination, scheduling, setup, operating, and striking.
- Address incidents that are raised to the A/V team and proactively take steps to improve.
- Coordinate, schedule, launch, operate/manage and troubleshoot cloud collaboration services (e.g. Zoom, MS Teams, WebEx, etc.).
- Setup, connect, and manage video conferencing using bridging system such as Cisco CMS/TMS/VQ and audio only conferencing services such as Arkadin.
- Administration of cloud collaboration services (e.g. Zoom, MS Teams, WebEx) as service owners.
- Enter requests, incidents, work performed, etc. into IT ticketing system.
- Troubleshooting and resolve A/V systems and service faults with escalation in rare instances when required.
- Effectively and professionally communicate and coordinate with teammates, attorneys, business team employees, clients, and outside vendors and contractors as required in delivery of A/V service.
- Support projects such as new buildouts, new A/V kit implementation, proof of concepts, testing of potential technology, IT projects that may impact A/V systems/services, etc. as needed.
- Work closely with various teams and users across the firm in the seamless delivery of A/V services such as the Client Host, Conference Center, Conference Services, Event Services, Facilities, IT Infrastructure, and other teams.
- Providing lead and/or backup support for firm-wide multi-point video conferences, which may include consulting with attorneys, business team employees, clients, and vendors to determine requirements, and monitoring meetings as required.
- Perform all functions related to A/V media recording and duplication, including basic A/V editing and accurate media labeling.
- Maintain a thorough inventory of A/V equipment and supplies, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment to including organizing A/V storage space.
- Organizing, clean, and keep A/V equipment and storage locations orderly and maintained.
- Interacting with partners, attorneys, business team employees, office administrators, and clients, and providing individual instruction/support in equipment setup and operation.
- All members of the firm are encouraged to participate in our Global Citizenship program.
- Other duties as assigned.
