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Desktop Technician IV

Washington, DC · Information Technology Join our Talent Network

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Desktop Technician IV

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

TheDesktop Technician IV shall manage the resolution of each incident or problem ticket entered into the OIMT service management system utilizing the appropriate priority level and under the guidance of the Federal Functional/Task Lead. The Desktop Technician IV shall resolve all incidents, service requests and changes within the establish service objectives. The Desktop Technician IV shall provide desktop computer support for general office software (e.g., Microsoft Office, Google Chrome, etc.), specialized software (e.g., ESRI GIS software, AutoCAD, etc.), educational software, and software used by any of the supported bureaus (e.g., TFAS, TAAMS, Web Budget Projection Tool, FBMS, FPPS, etc.). Common trouble tickets include, but are not limited to the following: add user to network printer, assist user in mapping network drives, install approved software and hardware, image and install computer for new employee, replace failed computer components, install and configure business application client software, assist user in logging onto domain and application accounts, train users in replacing plotter/printer ink and toner cartridges, train user on email & collaboration tools and other basic software/application use, assist users in setting up LCD projectors for office presentations.

Duties and Responsibilities:

• Support changing and evolving system software needs when requested by the Government.

• Follow all software installation procedures as developed by the Government.

• Provide support for hardware installation and configuration to include desktop computers, laptops, tablet devices, smartphones, printers, scanners, network routers, switches, servers, uninterruptible power supplies, private branch exchange devices, interactive whiteboard, projectors, monitors, cell phones, evolving devices.

• Maintain an accurate inventory of DOI/IA computer components and DOI/IA equipment and software assigned to them by the government.

• Participate in OIMT User Support conference calls that are required by the field support manager in support of training and new IT requirements.

• Support other locations, enterprise-wide via remote desktop support tools.

• Receive technical information, guidance and processes from the assigned Federal Functional/Task Lead.

• Provide established technical standards and advise on approved technologies

• Responsible for maintaining a neat and orderly cable plant as well as ensuring physical security policies are followed for server rooms, etc.

• Assist TIER III support in troubleshooting higher level issues including Server or network switching, as well as lifting equipment weighing from 50 to up to 75 pounds to install servers and network switches in equipment racks.

• May need to participate in the execution of special projects. Types of special project include but are not limited to:

• Significant Desktop or Site migrations

• Significant technology implementations in the enterprise

• Significant move of an DOI/IA site from one location to another

• Addressing a significant security issue at one or multiple sites

• Assisting program offices with the development of requirements

• Assisting program offices with the implementation of a new IT service or technology.

• Providing temporary support at a location other than their duty station

• Servers as SME for information technology projects.

• Other duties as assigned

  Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Associate’s degree or combination of education and experience, or tradeoff between all of them.

• A minimum of 4 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.

• 1+ year experience managing a staff of at least 5 employees

  Knowledge, Skills and Abilities:

• Ability to support Microsoft operating systems.

• Working knowledge of general office software such Microsoft Office and Google mail. The ability to support specialized software such as GIS and AutoCAD and software unique to Indian Affairs (or similar software or general business application support is acceptable).

• Ability to work with minimal guidance.

• Ability to travel to other locations may be requested.

• Ability to support short notice emergency tasks and 24/7 on-call support. These emergencies may happen during or after normal work hours.

• Ability to develop project management documentation.

• Ability to work without guidance.

• Ability to lead projects.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News-https://chenegamios.com/news/

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site -www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn -https://www.linkedin.com/company/1472684/

Facebook -https://www.facebook.com/chenegamios/

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