Easter Seals Jobs

Critical Incident Coordinator (Sr.) - TS/SCI REQUIRED

Category: Administration

Main location: United States, District of Columbia, Washington

Position ID: J0125-0213

Employment Type: Full Time

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Position Description:

US CITIZENSHIP AND ACTIVE TS/SCI CLEARANCE IS REQUIRED

CGI Federal is currently looking for Sr. Critical Incident Coordinator with active TS/SCI clearance to support a large project for a federal government client.

This position will be based in Washington DC.

Your future duties and responsibilities:

Manage the relationship with end users throughout the lifecycle of critical incidents, ensuring clear communication and timely status updates.

Ensure critical incident notifications are issued to all relevant stakeholders promptly.

Actively monitor and track the status of critical incidents to ensure resolution within the agreed timelines.

Coordinate and lead after-action meetings to assess incident response effectiveness and identify areas for improvement.

Establish and lead command posts to coordinate and manage the response to major incidents as needed.

Collaborate with technical teams and other departments to ensure swift resolution of incidents and minimal disruption to services.

Prepare and maintain incident reports, including documentation of the incident response process, outcomes, and recommendations for future mitigation.

Required qualifications to be successful in this role:

Active TS/SCI clearance

Bachelor’s degree in Information Technology, Business Administration, or a related field.

Proven experience in incident management, crisis management, or service desk operations.

Strong ability to manage relationships and communicate effectively with end users, technical teams, and executive leadership.

Demonstrated ability to remain calm and focused in high-pressure, critical situations.

Excellent organizational skills and attention to detail, with the ability to monitor and track multiple incidents simultaneously.

• Microsoft Suite (Excel, PowerPoint, Word)

• SharePoint

• PowerBI

Please note that due to the nature of this government contract, US Citizenship is required.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $154,300.00.

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Skills:

• Crisis Management

• Implementation planning

• Incident Response

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.