Easter Seals Jobs

Description We are offering a long-term contract employment opportunity for a Business Analyst Intermediate in Washington, District of Columbia. This role is crucial within our organization as it entails the analysis and design of business systems, maintaining a thorough understanding of the needs of our clients from both a business and technical perspective. Your primary responsibilities will include supporting our core operations team with end-to-end payment processing and data management.

Responsibilities:

• Analyze and design business systems to meet client needs

• Act as a liaison between the business user groups and the technical systems groups

• Capture and document business requirements, ensuring they are seen through to implementation

• Conduct client outreach to resolve payment issues such as invalid banking and login support

• Manage and maintain accurate data in the system of record

• Execute systems testing to ensure functionality and efficiency

• Monitor and track client outreach activities

• Manage inbox and resolve incoming inquiries related to payment processing

• Utilize Excel proficiency to maintain and organize data

• Ensure all work is error-free and completed with a sense of urgency. Requirements

• Proficiency in customer service, demonstrating excellent communication and interpersonal skills

• Advanced knowledge of Microsoft Excel for data management and analysis (Must complete Excel Assessment)

• Understanding of business operations and payment processing systems

• Experience in design, focusing on creating efficient workflows and systems

• Ability to perform clerical duties with accuracy and attention to detail

• Proven experience in the implementation of business systems and processes

• Experience acting as a liaison between different teams and departments

• Knowledge of conductivity principles and their application in a business context

• Ability to execute plans and strategies effectively

• Proficiency in creating and maintaining Business Requirement Documents

• Experience in data management, ensuring data integrity and accuracy

• Familiarity with capture tools and techniques for data collection

• Understanding of end-to-end processes in business operations

• Ability to identify invalid data or processes and provide solutions

• Knowledge of banking operations and related systems

• Experience in conducting AB Testing to optimise business performance

• Proven experience in QA management, ensuring quality of business processes and systems.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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