Job Information
System One AV/VC Technician II in Washington, District Of Columbia
AV/VC Technician II
Employment Type: Full Time
Date Posted: 7/15/2024
Location: Washington, DC
Pay Range: $28.00 - $34.00 per Hour
Job Number: JO-2407-2454
Primary Function
Provide high level daily technical support to clients in conference rooms and event spaces, and those who join virtually; work independently and collaboratively with a team of Technicians and IT professionals servicing global conferencing, with the goal of providing responsive and effective service.
Pay Rate: $28-$34 per hour.
Duties & Responsibilities
Prepare and close conference rooms for meeting requirements, and auditoriums for event requirements, as required by the client
Set up, playback and record from a variety of video and audio sources; Set up content sharing presentations to display on screen in varying room types
Set up, operate, and strike conference room VC and AV systems including varying types of microphones and sound amplification (PA) systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming
Verify, test, troubleshoot and monitor videoconference and/or mobile, remote connections prior to and during meetings
Verify, test, troubleshoot, and monitor playback of client-provided meeting content such as Powerpoint, Canva, or similar presentations/decks
Assist Service Desk operations by responding to client chats, calls, and emails, join events in progress to troubleshoot and fix urgent discrepancies
Remotely monitor conference room systems via desktop applications and proprietary tools
Host and moderate meetings on virtual platforms such as WebEx Meetings and Webinars, Zoom Meetings and Webinars, Microsoft Teams
Conduct trainings/demonstrations for users and teams on video conferencing platforms
Take escalations from IT teams related to video conferencing equipment and connections
Maintain conferencing equipment on the HQ campus as per schedule
Create and contribute to operational documentation and SOPs
Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise. Assist with creating client reports and discrepancy detail.
Other duties as assigned
Skills & Qualifications
Demonstrates excellent customer service and communication skills, providing a comfortable meeting environment and confidence in the Technician and AV Team
Solid work ethic; interest and enthusiasm for growing skills in the IT or AV industry
Excellent knowledge of current AV & VC industry practices, standards, and procedures
Understanding of signal flow and able to provide basic troubleshooting for VC, AV, and IT equipment
Critical thinking and problem-solving skills required, as to manage technical situations during events and create strategies for problem mitigation, and long-term solutions
Experience with microphone systems, digital audio consoles, standards based (SIP/H323) videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems
Strong documentation skills using MS Office suite, such as Word, PPT, and Excel
Additional AV and media skills such as audio recording, camera operation, editing, or field experience are desirable
Ability to deliver on dynamic requirements on a day-to-day basis
Ability to support clients from planning, execution, and conclusion of events
Ability to read, speak and effectively communicate in the English language
Ability to thrive in a multicultural and multilingual environment
Education & Experience
Bachelor’s Degree in Information Technology, Communications, Audio/Electronic Engineering, or related field preferred; or technical school training with IT training and related experience
5+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment
CTS, DES, or similar certification preferred
Experience with ServiceNow workflow management system is preferred
Experience with Cisco TMS, Control Hub, and the WebEx application is preferred
To Apply
Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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