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Stryker Query & Resolution Analyst (within Accounts Payable) in Warsaw, Poland

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

The mission of the Q&R Junior Analyst is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

Who we need:

  • Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

  • Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

  • Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies

  • Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity

  • Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction

  • Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors

  • Proactively participate in daily huddles

  • Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other

  • Actively participate in process improvements and various transversal projects

What you will need:

  • Fluency in English is mandatory

  • Minimum 1 year of relevant working experience in Accounts Payable or Accounting

  • Familiar with ERP systems, Accounting and Customer Service

  • Degree in Finance, Accounting or related field

Education & Special trainings:

  • Experience in a multinational or shared service center is a plus

  • Energetic, team-oriented and proactive

  • High level of honesty, commitment and responsibility

  • Accustomed to working with deadlines

  • Problem-solving skills

  • Advanced communication skills with a tactful communication exchange and solid sense of diplomacy

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

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