Easter Seals Jobs

Operational Excellence (Transformation) Consultant

Job ID

161229

Posted

08-Apr-2024

Service line

Corporate Segment

Role type

Full-time

Areas of Interest

Development

Location(s)

Warsaw - Mazowieckie - Poland

CBRE Business Services Organization is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 115,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

Operational Excellence (Transformation) Consultant

About the Role:

As an Operational Excellence (Transformation) consultant, your role is to support BSO process diagnostic, digitization, and transformation consulting engagements. You will be reporting to the Global Operational Excellence lead, under the Global BSO Platform. This role may be for you if you are looking to create real transformations that directly address industry and company focus areas. You possess excellent consulting and client management abilities, superb communication skills and are comfortable working in a global capacity, across multiple time zones. Innovation excites you. You effectively diagnose current business problems and design cutting-edge solutions, grounded in market research. You are a Lean Six Sigma expert with a proven track record of excellent project management. You are independent, proactive, flexible and thorough, and are keen on engaging your working partners in the vision you are detailing. Flexibility is key to success in this role as no two consulting engagements are the same and client needs will vary.

What You’ll Do:

• Run independent consultant engagements anywhere in CBRE.

• Lead workshops for process discovery and wholistically summarize the current design and process interdependencies.

• Offer internal and external clients a fresh perspective through thoughtful insights gained from asking the right questions, understanding the voice of customer and thorough analysis of available data.

• Constructively and creatively review current ways of working, processes, Target Operating Models and other areas to drive the BSO and CBRE forward in its pursuit of excellent delivery to all its stakeholders.

• Diagnose effectively key problems, working through a specific solution, and summarizing a business case proposal.

• Ensure that all engagements are delivered on time, with outstanding quality and exceptional client care.

• Identify relevant technologies through internal and market research and proposing a new service model that incorporates them. Where needed, conduct Proof of Concepts for new technologies, collaborating across multiple teams and stakeholders.

• Document the reviewed processes end to end by setting up a Process Taxonomy, classifying processes per complexity, creating process maps in BPMN.

• Map out the high-level workload associated with each process, sub-process and activity.

• Define the critical expected inputs and outputs of each process.

• Create the RACI matrix associated with the Target Operating Model design.

• Generate a list of improvements and provide a range of efficiencies achievable short/medium/long term on the Target Operating model.

• Interact on regular basis with various teams located in different geographies, that participate in the Solutioning and implementation process of new accounts, such as: Solutioning, Client teams, Operational Excellence, BSO Service Delivery, Programs and Projects, other BSO Support functions, D&T.

• Develop Best practices and Lessons learned from each project and reviewing and improving this role’s working procedures.

• Prepare and deliver outstanding presentations to senior stakeholders summarizing the project progress, key findings and expected actions.

• Conduct Kaizen/Lean/Six Sigma presentations, learning sessions and workshops.

• Act as backup or scale up support for the As-a-service Operational Excellence program.

What You’ll Need:

• 5- 7 years of relevant experience in a similar role (Transformation BPO or SSC / Consultancy);

• Expert knowledge of process improvement/Lean Six sigma, change management and project management methodologies.

• In-depth knowledge of BPO/SSC Financial processes (organization structure, business functions, processes, goals, metrics etc.)

• Proven positive working relationships with stakeholders at the senior level of the organization.

• Outstanding presentation, communication, and interpersonal skills.

• Excellent collaborative problem solving skills with an ability to see broader picture.

• Ability to work under time pressure, prioritize, set and execute deadlines.

• Self-motivated, execution oriented, dynamic entrepreneurial with out of the box thinking.

• Preferably, a Back belt certification.

• Preferably, CIMA certification or equivalent.

• Preferably, advanced project management certification in Agile; Price II; PMI/PMP.

• Experience in Finance and Accounting roles in a Service Center environment.

• Traveling up to 50%, depending on the project, can be expected.

Company benefits and perks:

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the Best by attending internal courses and taking part in international programs that will enable you to travel as well as experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)