Easter Seals Jobs

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Field Services Delivery Manager, Service Delivery is primarily responsible for managing one or more junior Service Delivery Specialists. This role ensures continuity in service and may also act as an advocate for the client within NTT Ltd.

This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts. This role is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.

What you'll be doing

Key Responsibilities:

• Professional and efficient delivery of onsite works (field services), particularly in the areas of A/V systems installations, EX (Employee Experience) systems deployments, Wireless networks support (site-survey audits), as well as maintenance and PoC projects for these systems.

• Managing implementation projects, mostly concerning A/V systems installations and EX (Employee Experience) systems deployments.

• Truly leading and growing a small team of technical and support specialists. Identifying opportunities for hiring, developing and retaining top talents. Managing performance, setting objectives, and coaching your team to help them achieve their career goals and transform into new areas.

• Overseeing services to ensure high quality, SLA delivery, and customer satisfaction. Partnering with customer technical leads, business owners, executives, and partners to manage a long-term, close and supportive cooperation.

• Interacting with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analysing risks and making decisions on priorities.

• Facilitate an environment of inclusion that leverages diverse perspectives and talent.

Required Experience:

• Solid demonstrated years of experience in service delivery and/or related function in a medium to large ICT organization, preferably IT service provider.

• Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle.

• Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction.

• Moderate level of experience managing and leading a service delivery team and /or related function.

Preferred Qualifications:

• Experience in working with subcontractors, managing and executing projects involving IT/OT infrastructure and A/V systems, delivered using both internal and external resources.

• General knowledge of telecommunication networks, teleconferencing systems, and A/V systems, allowing for the assessment of installation work quality, recommending improvements, and lifecycle management (including Cisco Systems, Biamp, Crestron, Logitech, etc.).

• Experience in building and leading technical teams, including hiring, developing, setting objectives, and managing performance.

• Understanding of value proposition of Employee Experience technologies.

• Excellent business acumen and creative problem-solving skills.

• Strong organizational project management and people leadership skills.

• Ability to communicate fluently in Polish and English.

We Offer:

• Employment contract & hybrid work,

• Necessary work tools (laptop, iPhone, company car),

• Private medical care with dental option,

• Employee Assistance Program (e.g. psychological),

• Cafeteria platform,

• Group life insurance,

• Individual training budget,

• Online training platform,

• Employee Retirement Program,

• Shorter Fridays (we work until 2:30 PM),

• Flexible working hours and hybrid work model,

• Discounts with our technology partners.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.