Job Information
BD (Becton, Dickinson and Company) English & German Customer Service Specialist in Warsaw, Poland
Job Description Summary
BD recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such, will become a part of the BD organization in the future. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.com
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Areas of responsibilities:
Order Management
Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
Based on customer request checking the availability of the inventory
Follow up with the customer
Backorder reporting
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Processing the orders of consignment stock
Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
Ship to creation and maintenance in address book
Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department
Complaint management
Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
Coordination of FCA
Additional office duties such as archiving and categorizing relevant documents
Advanced EDI administration
Geographic span of control: DACH + Poland
Your Profile:
H.S. Diploma or equivalent and 5 years of previous related experience required
Bachelor's Degree Preferred
Fluent German and English
Proven expertise including usage of MS Office Suite
Advanced computer knowledge in ERP application (e.g. JDE)
Excellent written and verbal communication skills and interpersonal relationship skills
Excellent problem-solving and critical thinking skills
Multitasking skills
Basic knowledge of reporting tools (e.g. Qlikview)
Customer service experience
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Good organizational skills
Willingness to travel extensively
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
POL Warsaw - ul. Osmanska
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
BD (Becton, Dickinson and Company)
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