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Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at the GM Global Technical Center - Champion Service Operations, at least three times per week or other frequency dictated by the business.

The Role

The Software and Services Rapid Response Team is part of the Vehicle Integration Team, and we are responsible for issue triage and root cause for issues reported by the vehicle fleets nearing launch. The Controller Integration Engineer – Rapid Response Team is a critical role that will ensure that customer-facing issues are investigated and resolved promptly. In this position, you will engage be a partner with the Quality and Vehicle Software Execution teams to triage issues experienced by fleet drivers. You will collaborate with other team members to understand the issue, ensure the required data is collected, analyzing logs, and get the issue to the proper software development/module teams for resolution. Where logs of an issue are not immediately available, you will be called on to actively reproduce the issue in vehicles yourself or as part of a team running automated testing. As you grow in the team, invention of more efficient ways to collect and analyze data is highly encouraged. This position will push your creativity and teamwork skills as there is no “standard work” in this space. Together we can ensure all GM Launches are On-Time and have high Quality.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE .

Responsibilities

• Lead issue triage and root cause identification of customer facing feature/function issues identified in preproduction launch fleets for issues assigned to you via GIMS and PRTS

• Be able to determine data collection requirements and tools for a wide variety of customer facing feature/function issues

• Where data cannot be acquired following an issue report, actively reproduce issues in vehicles

• Engage engineering teams to ensure proper issue understanding and data collection plans as required

• Create tools to increase issue triage/analysis efficiency

• Travel as required to support emerging issues, particularly to different GM facilities in Southeastern Michigan

Additional Job Description

Requirements

• BS in Engineering and 2+ years of experience or 5+ years equivalent experience

• 1+ years of proven in-vehicle troubleshooting and problem-solving experience

• Experience troubleshooting distributed control systems with engineering tools including Vehicle Spy, INCA, etc.

• Experience with Vehicle Intelligence Platform (formerly Global B) and Ultifi electrical architecture

• Understanding of the end user’s and technician’s experience with features and diagnostics on GM vehicles

• Proven track record and drive to do hands-on work such as ECU flashing, vehicle updates, and component removal/installation

• Ability to operate a motor vehicle legally on a daily basis

• Ability to provide regular on-site support at both Milford and Warren facilities as well as on-call support when working offsite

Preferred Skills and Experience

• Demonstrated ability to troubleshoot one of the following vehicle domains:

• Infotainment

• Connectivity (including offboard backoffice)

• Automated Driving/Active Safety

• Propulsion (ICE and/or EV)

• Chassis Controls

• Body Electronics

• Parasitic Drains

• Over the Air reflash

• Infrastructure (Cybersecurity, Diagnostics, CAN/ethernet communications)

• Ability to work in Jira

• Experience in vehicle testing or validation/verification at the subsystem or system level

• Experience with automated testing (physical or virtual)

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington

• Compensation: The expected base compensation for this role is : $93,000 - $149,800 . Actual base compensation within the identified range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

• Company and matching contributions to 401K savings plan to help you save for retirement;

• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

• Tuition assistance and student loan refinancing;

• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.