Job Information
Baker Boyer Bank Fraud Detection & Prevention Specialist in Walla Walla, Washington
About Baker Boyer:
Baker Boyer is the oldest independently owned community bank in the Pacific Northwest. We are Eastern Washington's trusted financial advisor, serving the Walla Walla valley, Kennewick and Yakima communities, providing wealth management as well as personal and business banking services.
What We Offer:
- *Salary: *
- Fraud Detection & Prevention Specialist - $22.82- $28.85 per hour
- *Great Benefits! *Medical, Dental, Vision plans with additional:
- AD&D & Life Insurance
- Long Term Disability
- *401(k) - *100% safe harbor match up to 6%, plus an additional profit sharing contribution, resulting in employer contributions of up to 12% of annual salary.
- *Paid Leave- *
- 22 days of Vacation leave and 3 R&R (Revive & Renew) days.
- 11 Paid Federal Holidays annually*
*Number of paid holidays may be fewer than 11 on years when there are Federal Holidays that are observed on Saturdays.
- Life Assistance Plan
- Free access to financial counselors
- Employee Wellness Program
- 8 hours of paid volunteer time annually
About the Fraud Prevention and Detection Specialist Role:
Baker Boyer seeks a positive individual who will proactively work to minimize fraud loss exposure to both our clients and our financial institution. They will work closely with our clients, internal departments and outside financial institutions and vendors to resolve various types of fraud claims. They will be responsible for conducting a high level of fraud investigations with the ability to identify pertinent details and take immediate action to prevent or reduce monetary loss. The Fraud Prevention and Detection Specialist will research, compile and present reporting on current and emerging fraud trends, working with bank leadership on strategies to reduce exposure.
Role and Responsibilities
- Works directly with both clients and frontline branch employees to identify and address potential fraudulent situations.
- Reviews daily reports for potential fraud associated with online banking, including fraudulent external transfers and online banking account takeover.
- Reviews daily Mobile Deposits to identify potential fraudulent transactions.
- When fraudulent activity is identified, restricts appropriate accounts and works directly with clients through resolution.
- Receives inbound calls, performs outbound calls and conducts interviews with various audiences (cardholder, businesses, financial institutions) to further solidify or obtain additional information on fraud investigation findings. Outbound calling is crucial to the effective resolution of fraud claims.
- Works directly with branches to investigate potential elder abuse and escalate to BSA officer as needed for reporting to state service as appropriate.
- Responds to inquiries and requests surrounding Reg CC holds, decisioning appropriately if, when and what type of hold needs to be placed.
- Tracks and analyzes fraud loss trends and risk factors to provide recommendations on loss mitigation and recovery efforts to management.
- Serves as a fraud subject matter expert, maintaining knowledge of current and emerging fraud trends.
- Prepares and presents regular reporting for the purposes of continuing education within the financial institution.
- May be asked to coach, train or mentor others.
Skills and Qualifications
Ability to proactively build and maintain positive relationships by portraying an approachable and open-minded outlook.
