Easter Seals Jobs

Job Summary:

Responsible for patient centered screening, and accurate and complete capture of demographic and visit information. Prepares patient for financial obligations, including deductibles and co-pays payable at the point of service according to insurance and payments requirements, and policies, and collects same at time of admission for out-patient services. Prepares / assembles all necessary paperwork prior to the patient’s arrival. Completes status transfers (inpatient and observation) in real time and as requested, and bed assignments as requested by the clinical units. Promptly fields and / or directs incoming calls, responds to patient and / or staff inquiries; practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion as well as conflict resolution. Supports the system by providing excellent customer service, demonstrating professional communication on the phone and in face-to-face customer contact, problem-solving, and functioning as a team member to other staff. May float to emergency department or DI registration at any location.

Reports to : Manager, Central Access

Minimum Qualifications:

Superb customer service, teamwork, and conflict resolution skills ; basic knowledge of EHR programs, medical terminology; various payer regulations and contracts; efficient time management skills and ability to multi-task; e excellent writing, oral, and interpersonal communication skills ; exceptional organizational, planning, coordinating and collaborating skills ; strong understanding and comf ort level with computer system. Minimum three (3) years registration experience.

Success Factors:

Ability to lead a team and interact within all levels of the organization as well as with external contacts. Demonstrates strong organization and time management skills. Strong knowledge of admitting functions and bed management as well as health care coding systems , third party insurance and insurance verifications. Knowledge of medical terminology with the ability to read medical orders and notes. Knowledge of billing process and reimbursement through various payer regulations. Understands and utilizes various electronic, web based, and manual coding resources. Responsible for evaluating, processing, and resolving complaints in accordance with policy and procedure. Excellent verbal and written skills and the ability to work in a fast-paced environment. Strong customer service skills. Strong analytical and clinical problem-solving skills. Knowledge of analytics, metrics, and an ability to interpret data.