Job Information
Linnaeus Veterinary Receptionist in Auldhouse Retail Park, United Kingdom
Job Title: Client Care Advisor (Veterinary Receptionist)
Salary: £11,120.81 Pro Rata (FTE £24,045)
Location: Pets 'n' Vets, Roundhouse Veterinary Hospital
Job Type: Permanent, Part-time
Hours: 18.5 hours, Monday to Friday
We are currently seeking a new Client Care Advisor to join our fantastic team!
We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.
The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Must be flexible to support all of our Veterinary Practices as required.
Roles and Responsibilities:
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Process Insurance claims
Confident with Animal Handling
Our Client Care Advisors should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Experience required
Confident using the telephone
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Continual Personal Development (BVRA/Colourful CPD)
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.
All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.
The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.
To apply, please complete the quick application form below submitting your CV and cover letter. For more information, please contact Katie Knight on katie .knight@linnaeusgroup.co.uk
