Easter Seals Jobs

Job Title

Warranty Administrator II

Job Description

Put a LIFT in Your Career! Hyster-Yale Materials Handling (HYMH), a world-class manufacturer of industrial lift trucks. HYMH designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names.

We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers, and employees for over 80 years.

A vacancy has arisen within our Warranty Department, for a Warranty Administrator , reporting to the Warranty Administration Team Leader.

This is a full time (39 hours per week), permanent position, available at either

Irvine EDSC Office in Scotland or our Craigavon Office in Northern Ireland. This role is available for Hybrid Working .

Key Responsibilities:

• Administer Warranty mailbox.

• Deal with warranty queries from Dealers across Europe.

• Assist in the provision of warranty data and trends in order to reduce warranty spend by.

• Assist in the recovery of warranty spend.

• Assist with the processing of warranty claims ensuring compliance with HYMH policies and procedures.

• Assist with Field Product Improvements and Incident Reports administration.

• Assist in the month end closure and reporting disciplines.

Knowledge Required:

• Education to HNC/HND level preferred or at least two years previous experience in a customer facing role with the ability to resolve daily queries and escalate as appropriate.

• Self-starter with the ability to prioritise workload in order to meet strict deadlines and the initiative to reference technical manuals to source information on Forklift Truck hydraulic and electrical systems, engines and transmissions.

• Excellent PC/Microsoft Office and or Systems skills.

• Attention to detail to achieve thoroughness and accuracy when accomplishing tasks.

• Ability to manage multiple tasks with conflicting priorities.

• Second language would be advantageous.

• Team player who shows initiative.

• Excellent communications skills.

The successful candidate will be subject to background checks.

Job ID

1676

Employment Type

Full time

Employment Status

Permanent

Work Hours

39

Travel Required

N/A

Location

HY EMEA UK Irvine

Address

European Divisional Support Centre

Zip Code

KA11 5DP

Field-Based

No

Relocation Assistance Available

No