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GCI's USF Program Compliance Director collaborates with the VP of Ethics & Compliance and the VP and Senior Counsel of Federal Affairs to implement and oversee compliance policies, procedures, and processes that support GCI’s involvement in Universal Service Fund-supported programs. This role ensures the provision of telecommunications services to the most remote and underserved consumers in Alaska. Proactively monitors legal and regulatory changes to keep compliance programs up to date. Works closely with relevant business units to deliver training and compliance guidance. Establishes and manages compliance protocols to meet program requirements and interfaces with regulatory agencies as needed. Position’s Customer(s): Internal GCI business units, outside counsel, and federal agencies.

ESSENTIAL DUTIES:

This is a senior leadership role that requires high performance across the company, involving interaction with directors, senior directors, vice presidents, and senior leadership. The role operates with significant autonomy and is an expert in their field. It includes profit and loss responsibility and accountability. Will work closely with department management to develop departmental short- and long-term objectives, plans, and policies.

Key responsibilities include:

• Ownership and Leadership: Fully own the mission, goals, operations, and results of the Law and Corporate Advocacy Department and the Ethics and Compliance team. This responsibility is non-delegable.

• Compliance Leadership: Provide robust leadership on compliance matters to business units and customer groups. This involves generating enthusiasm, fostering a shared commitment, identifying and setting new directions, teaching and empowering team members, and leading by example. This responsibility is non-delegable. Specific leadership duties include:

• Establishing the vision and tone for the USF compliance program, aligning with the company’s culture and mission.

• Setting clear goals and expectations.

  Oversee the existing USF compliance program, including company-wide and department-specific training, compliance manuals, and internal process controls. Collaborate with the Ethics & Compliance team to develop, track, and update annual training programs. Proactively engage with relevant business units to implement industry-standard process improvements, ensuring legal and regulatory compliance with USF program requirements. Periodically update and refresh compliance manuals and materials. Assess areas of residual risk and determine the need for additional processes, procedures, and training.

Advise business units on USF compliance matters as they arise. Actively participate in and monitor relevant business processes, including but not limited to the bid processes for the Rural Health Care and E-Rate programs. Address business unit inquiries on an ongoing basis, providing responses in a timely manner based on the urgency of program processes. Engage internal and external counsel as needed to offer guidance on legal and regulatory issues.

Periodically monitor and test compliance protocols to identify potential areas of non-compliance risk. Collaborate with the Internal Audit department to pinpoint and evaluate process gaps. Use these findings to drive continuous improvements in the program.

Proactively monitor FCC dockets to identify and track proceedings pertinent to GCI’s participation in USF-supported programs. Continuously integrate legal and regulatory changes into the compliance program. Maintain open communication with affected business units to ensure compliance protocols are consistently updated. Collaborate with the VP and Senior Counsel of Federal Affairs to support GCI’s involvement in relevant proceedings.

Provide support to both internal and external counsel for interactions with the FCC and USAC. Interface directly with federal regulatory bodies as needed.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• Self-starter with the ability to successfully manage multiple tasks, projects, and changing priorities.

• Highly motivated and willing to take ownership of duties and responsibilities. A strong desire to succeed is expected.

• Commitment to meeting deadlines. Willingness to work additional hours as needed to meet deadlines.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• Ability to work independently and in collaboration with external auditors, legal counsel, and as a team member with others at varying levels in the Company.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

• Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.

• Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

• Demonstrated ability to keep confidential information secure.

• Ethical Judgment and Integrity:

• High ethical standards and a commitment to upholding compliance and regulatory integrity.

• Demonstrated integrity in handling sensitive information and making unbiased decisions.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

• Detail oriented but also able to see the big picture.

• CHANGE MANAGEMENT: champions and supports department and company change.

• DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.

• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.

• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.

• Ability to develop and implement strategic plans that align with organizational goals and compliance requirements.

• Skill in anticipating future compliance challenges and opportunities and adapting strategies accordingly.

• Strong analytical abilities to assess compliance risks, identify gaps, and develop solutions.

• Proficiency in interpreting complex regulations and translating them into actionable policies and procedures.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• Ability to adjust to a rapidly changing environment and multi-task with minimal supervision.

• Demonstrated ability to plan, prioritize and complete projects within deadlines.

• Experience in managing projects related to compliance initiatives, including setting timelines, coordinating tasks, and ensuring successful implementation.

• Ability to manage multiple priorities and deadlines effectively.

• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

• Regulatory Knowledge:

• In-depth understanding of federal, state, and local regulations relevant to the Universal Service Fund and its programs.

• Familiarity with compliance standards and best practices, especially those related to federally funded programs.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.

• Bachelor’s Degree - Business Administration, Public Administration, Law, Health Administration, or related field.

• Minimum of twelve (12) years progressively responsible experience in Corporate Compliance, Risk Management, or related field.

• Including a minimum of four (4) years:

• Telecommunications Regulatory Compliance experience OR

• Federal Communications Commission experience

Preferred:

• Master’s Degree- Business Administration (MBA), Public Administration (MPA).

• JD from a law school accredited by the American Bar Association and current bar membership.

• Telecommunications experience.

• Relevant telecom industry or job specific certifications.

• Certified Compliance & Ethics Professional (CCEP)

• Certified Regulatory Compliance Manager (CRCM)

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

  PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary, requiring daily routine computer usage.

• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

• Ability to accurately communicate information and ideas to others effectively.

• Physical agility and effort sufficient to perform job duties safely and effectively.

• Ability to make valid judgments and decisions.

• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

• Must work well in a team environment and be able to work with a diverse group of people and customers.

• Virtual workers must comply with remote work policies and agreements.

  The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

  Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.

  EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

  DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.