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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Assists the Director of Operational Excellence in planning, organizing, directing and managing operational (administrative, financial and staffing) support within Facilities, Infrastructure & Safety (FIS) business unit. With substantial responsibility for independent judgement in staffing, coordinating, training, assigning work, and monitoring Administrative Assistants and/or Project Coordinator staff. This position is responsible for orchestrating the effective and efficient accomplishment of critical activities through others' performance and driving resolution of complex administrative problems by applying knowledge of policies, procedures and standard work to implement sustainable solutions.

Locations

Stanford Health Care

What you will do

• Assist Director of Operational Excellence in supporting daily operations of Facilities, Infrastructure & Safety

• Supervise and provide direction to the Operations Team of Program/Project Coordinators and Administrative Assistants to ensure operational excellence and excellent customer service

• Address operational issues and concerns through cross-functional problem solving utilizing LEAN methodologies

• Educate and drive competency across the operations team on best practices, company policies and service standards

• Maintain operational standards and provides leadership around standard work and processes to drive accountability across Operations Team

• Continuously evaluates operational procedures and implementation of improvements to align with Stanford Health Care

• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities

• Responsible for maintaining a clean, safe and organized office space, including standard office supplies

• Independently manages small scale projects including planning, development of project schedule, tracking of action items and escalations

• Provides highly reliable, confidential, and sensitive administrative support to the Executive Director of Facilities, Infrastructure & Safety through maintaining calendar, triaging incoming calls/correspondence, and prioritizing requests

• Ensure strong relationships and reliable service with all stakeholders through effective interactions and communication

• Supports initiatives and programs in terms of organization, documentation, and logistic coordination of key assignments

• Maintains accurate records and directory for the business unit and all staff

• Utilizes strong organizational skills to manage multiple tasks and rapidly changing priorities.

• Coordinates standard business unit meetings and events including scheduling, logistics, coordinating audio/visual needs and handouts, ordering food and communicating with staff

• Maintains the confidentiality of the business unit at all times both inside and outside the work place.

• Provides leadership necessary to maintain a motivated, productive, and highly skilled team through open communication and collaboration

Education Qualifications

• Job requires a Bachelor’s Degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.

Experience Qualifications

• Five (5) years of progressively responsible and directly related operations experience, preferably in a medical office or hospital.

Required Knowledge, Skills and Abilities

• Ability to communicate effectively, both orally and in writing; write in a clear and understandable manner.

• Understands complex verbal or written instructions.

• Well organized and systematic in work processes, possess collaboration skills; ability to multi-task and handle multiple priorities.

• Ability to problem solve real-time either individually or collaboratively with a group.

• Advanced computer skills including Microsoft Office Suite

• Demonstrated knowledge of incident management practices.

• Ability to work under the pressure of upcoming schedule or necessary decisions.

• Ability to make assignments and share decision-making with team members as appropriate.

• Must have leadership skills, ability to lead, exercising strong interpersonal skills.

• Ability to interact effectively and professionally with individuals at all levels, both internal and external.

• Ability to work effectively both as a team player and leader.

• Knowledge of principles and practices of organization, administration, fiscal and personnel management.

• Knowledge of LEAN methodologies and ability to apply

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $51.15 - $67.78 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .