Job Information
ICONMA, LLC Service Administrator in United States
Our Client, a Global Power Technology Leader company, is looking for a Service Administrator for their Chesapeake, VA location. Responsibilities:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provide some status updates to customers, as requested.
This candidate focus should be on customer service. Please see some of the role competencies to be successful in this role.
Greeting customers
Mechanical knowledge
Attention to detail (Notations)
Phone etiquette
Starting repair order from start to finish
Scanning and uploading data
Price quotes
Multi-tasking
Customer service
The manager is looking for someone with at least 2 years of experience.
Someone with experience as a service writer or service technician would be a great fit.
Please ensure the soft skills are looked at as they need to blend in well with the team and treat customers with respect.
Requirements:
Organization
Customer service
Communication
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
