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Senior Product Operations Manager

ServiceChannel is the leading cloud-based service automation platform for facility management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after 25 years we still retain the spirit of a startup. We are primed for success, and we are trusted by more than 500 global brands. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel’s Product team is looking for a Senior Product Operations Manager to implement new programs, manage operations, and analyze and interpret results to make strategic business recommendations. The ideal candidate can thrive in a high growth environment, and aspires to be in a strategic role on a revenue driven team focused on building something great. 

The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers manage the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in the field of Facilities Management, you know what it takes to build complex software, and are ready to gain the domain expertise required to become a hands-on leader.

Key Responsibilities

• Manage daily product operations to ensure accountability and high performance of developing programs and the launch of new strategic initiatives.

• Manage the ongoing Innovation process at ServiceChannel, focusing on identifying and executing high-value product growth opportunities to elevate our competitive standing.

• Build, scale, and sustain programs that propel strategic priorities from concept to execution, leveraging robust program management skills and proactive leadership.

• Drive operational excellence through streamlined processes, increased efficiency, and best practices, while fostering innovation and continuously improving operational delivery.

• Cultivate strong relationships with executives, peers, and stakeholders, ensuring open and effective communication.

• Exhibit excellent judgment on sensitive and cross-functional issues, fostering collaboration between leadership, the operating team, and the broader organization to drive resolution.

• Approach complex business challenges with an entrepreneurial spirit, creativity, and a focus on data-driven results and tangible outcomes.

Required Skills & Experience

• Bachelor's degree in a relevant field or a minimum of 10 years of professional experience.

• 5+ years of experience in Project/Program Management.

• Experience leading programs and projects with a company-wide impact, including hands-on project management of multiple concurrent projects.

• Excellent organization skills and a track record of dependable follow-through.

• Demonstrated record of problem-solving, influencing, and analytical skills.

• Outstanding communication, presentation, and interpersonal skills.

• Strong verbal and written professional skills; ability to compile and present data, insights, and recommendations to different audiences, including executives.

• Ability to lead by influence and work effectively with cross-functional teams.

• Experience with collaboration tools such as Microsoft 365, Jira, Miro, and other Project Management tools in an enterprise environment.

Preferred Qualifications:

• Deep understanding of the product development lifecycle and experience with a SaaS solutions provider

• Strong understanding of IT and Product Organizations functions and cross functional dependencies

• Ability to create business models, pricing/packaging strategies, business case, and financial models/projections

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

In 2021, ServiceChannel joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

This position is also eligible for bonus as part of the total compensation package.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.