Job Information
Rock Family of Companies Content Team Lead, Product Design in United States
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
Rocket Mortgage , backed by Rocket Companies® , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.
Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
Minimum Qualifications
7+ years of experience designing content solutions for software, web applications and/or mobile native apps
2+ years of experience mentoring content design/UX writing professionals
Expertise in UX writing for digital products: microcopy, user education, new features and product launch content – all in the interest of effective and efficient human use
Demonstrated ability leading a content design team or similar
Demonstrated ability leading content design work in partnership with product management, product designers, researchers, stakeholders and partners
Demonstrated ability with recruiting, hiring and retaining design talent
Demonstrated ability in creating a competitive advantage through strategic content design
Demonstrated ability partnering with UX research on quantitative experiments and qualitative studies to drive content decisions
Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
Demonstrated ability to achieve consistency by following, maintaining and evolving content standards
Advanced knowledge of the end-to-end iterative product design process, including how content informs wireframing, prototyping, user testing and high-fidelity visuals
Demonstrated ability in best practices, key findings and evidence-based rationalization of content design decisions
Experience interpreting and applying voice and tone guidelines for web and mobile applications
Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions
Job Summary
As the Content Team Lead, Product Design, you’ll lead a dynamic team of content designers focused on delivering impactful outcomes for our clients and team members through superior content strategy, content design and UX writing. You’ll foster collaboration across product teams, mentor team members in your content career paths and work closely with the Director of Content to drive strategy and lead execution of content initiatives that align with our client needs and overall company goals.
Responsibilities
Lead and manage a team of content designers, ensuring high-quality content creation that meets established standards and supports organizational goals
Hire and retain top content design talent through mentorship, advocacy, and performance enablement
Communicate and clarify around change
Content Career Mentorship:
Act as a mentor for team members, guiding them in their professional growth and development within the content design career path
Develop individual growth plans in alignment with company goals, team goals, and individual team member career aspirations
Collaboration with Product Teams:
Collaborate closely with product team leaders, partners, and stakeholders to ensure content design is appropriately engaged at all stages in the product development life cycle
Maintain a strategic focus at all interaction levels, ensuring a focus on client value, balanced with current and future business value
Oversee and guide team members to prioritize work, remove roadblocks, and optimize collaboration with their delivery teams
Support content definition, ideation, creation, and iteration directly as needed to meet organizational goals
Strategic Planning with Director of Content:
Partner with the Director of Content in developing strategic plans for the content team, focusing on scalability, process improvement, and innovation
Ensure that the team's work aligns with the overall business objectives and contributes to the company’s success.
Workflow and Delivery Management:
Facilitate workflow optimization of content projects, ensuring deadlines are met and results are high quality and innovative
Ensure content contribution quality through feedback and productive critique
Develop and measure key performance indicators that benchmark and track content performance, measuring from and learning from our solutions
Benefits and Perks
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.
Colorado, New York City, Jersey City, California, D.C and Washington Candidates Only. The salary range for this position is ninety-seven thousand five hundred dollars to two hundred five thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here (https://www.myrocketcareer.com/working-here/benefits-and-perks/list/) . The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
