Job Information
ICONMA, LLC Production Support/Application Support (Global Markets Risk) in United States
Description:
Support Batch and business queries for Global Markets Risk
Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.
Respond to and resolve feed and batch support items, Manage alerts and monitoring.
Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
Incident management - provide timely and accurate user notifications as well as management escalations when needed.
Documentation and knowledge management
Follow up and coordinate resolutions with various development teams.
Assist with metrics reporting.
Coordinate and perform Business Continuity testing and related paperwork.
Organize and run meetings independently for issue resolution.
Identify scope for automation to reduce manual, repeating tasks.
Required Skills:
5+ years of Production Support experience.
Strong SQL Knowledge.
Strong UNIX / LINUX knowledge.
Knowledge of Software Development Life Cycle.
Working knowledge of ITIL.
Desired Skills:
Financial industry experience.
Knowledge of Counterparty Credit Risk.
Python.
Agile methodology.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
