Job Information
Atrius Health Practice Support Assistant I - 11:30am-5:30pm - Watertown Pedi in United States
SUMMARY
Under direct supervision, provides support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check-out process including follow-up appointment scheduling. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.
EDUCATION/LICENSES/CERTIFICATIONS
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required. Associate's degree or graduate of certification in medical office administration program preferred.
EXPERIENCE
Experience typically acquired though one year of experience in a clinical or customer service setting as determined by the department (a bachelor’s or associate degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. SKILLS Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.
Job: *Medical Assistants/Medical Secretaries
Organization: *Pediatrics
Title: Practice Support Assistant I - 11:30am-5:30pm - Watertown Pedi
Location: Watertown MA
Requisition ID: 123094
