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Part-time IT Associate

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Part-time IT Associate

Salary

$20.00 Hourly

Location

Gwinnett County, GA

Job Type

Part-Time

Job Number

24-02800

Department

Department of Information Technology Services

Opening Date

11/07/2024

Closing Date

12/31/2024 11:59 PM Eastern

FLSA

Non-Exempt

• Description

• Benefits

• Questions

Class Summary

This is a part-time position with a maximum of 1,508 hours per year and is not eligible for paid holidays, leave, or benefits.

Job Description

The Part-time IT Associate position will be responsible for cellular device registration, setting up appointments to issue cellular devices, and troubleshoot cellular device issues. This position will also be responsible for mobile device procurement and billing.

Essential Duties

• Mobile Device inventory, reporting, and organizational reconciliation

• Technical understanding for activating, configuring, phone number porting, contact transfers and troubleshooting on mobiles devices, which includes smartphones, flip phones, tablets, air cards, and MIFI devices

• Understanding and experience configuring and troubleshooting Android and Apple iOS device mobile operating systems

• Vendor communications for support with mobile device activations, procurement, troubleshooting, and device replacement

• Active Directory and Microsoft Intune MDM systems

• Ensure team is trained and follows policies and procedures related to Mobile Device Management

• Analyzes development and implementation requirements and makes appropriate modifications to existing systems and prepares specifications based on customer requests

• Performs needs assessment and recommends or develops systems improvements and prepares related documentation

• Demonstrates excellent communication and interpersonal skills as applied to interaction wit coworkers, supervisors, the County departments, etc., sufficient to exchange or convey information and to receive work direction.

  Other Job Requirements/Information

• This job requires a public safety background check and may include motor vehicle histories, criminal histories, and finger printing.

• This is a part-time position with an average maximum of 29 hours per week. This position is not eligible for paid holidays or leave benefits.

  Grade

The grade for this position is 97. Salary will be based on qualifications and experience.

Minimum Qualifications

• Associate Degree in Information Systems

• 2 years of experience in Microsoft Intune and Excel

  For information related to position-specific Essential Duties, Knowledge and Skills, and Physical Requirements, click here (https://www.governmentjobs.com/careers/gwinnett/classspecs/newprint/958947) .

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/informationtechnologyservices)

Additional Information

About Gwinnett County

Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)

• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

This position does not have benefits.

01

Have you completed a degree in information technology or a computer sciences-related field?

• no completed degree in the specified fields of study

• Completed associate degree in the specified fields of study

• Completed bachelor's degree in the specified fields of study

• Completed master's degree or higher in the specified fields of study

  02

  How many years of training or related experience do you have?

• none

• less than 3 years

• 3 years to less than 5 years

• 5 or more years

  03

  Describe your training or related experience. If none, type N/A.

  04

  If you were asked to identify the training needs of a company, where would you start?

  05

  What is the largest audience that you have conducted a training session for?

  06

  Have you ever had a time where your training didn't have the results you expected? If so, please explain the situation and how you responded.

  07

  Please list the relevant certifications you hold. If none, please respond N/A.

  08

  Do you have experience with applications such as Webex or similar applications? If yes, please explain how you utilized the application(s). If no, please respond N/A.

  09

  How would you describe your Microsoft Word experience?

• no experience

• beginner

• intermediate

• advanced

  10

  How would you describe your Microsoft Excel experience?

• no experience

• beginner

• intermediate

• advanced

  11

  How would you describe your Microsoft Outlook experience?

• no experience

• beginner

• intermediate

• advanced

  12

  How would you describe your Microsoft Teams experience?

• no experience

• beginner

• intermediate

• advanced

  Required Question

Agency

Gwinnett County

Address

75 Langley Drive Lawrenceville, Georgia, 30046

Phone

770.822.7915 770.822.7923

Website

http://www.gwinnettcountyjobs.com