Easter Seals Jobs

Location: Toronto, ON/ Hybrid Duration: 6 months with possible contract to hire/ possible extension Description: Candidate Profile Details: Customer: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area. Shareholder: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest, and actively participate in process improvements. Understand and apply bank/service center operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new process and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions. Must Have: Operations experience MS Office Suite experience Back-office experience Nice To Have: Coding experience Banking experience FI experience As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.