Job Information
Twilio Manager, Software Engineering in United States
See yourself at Twilio
Join the team as Twilio’s next Commerce Platform Engineering Manager.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide (https://customers.twilio.com/) build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion (https://www.twilio.com/company/diversity) wherever we do business.
About the job
We are looking for a talented leader to make an impact by managing, and growing the Billing Pipeline platform team, part of Commerce/ Billing business unit. As Twilio’s Billing Pipeline platform Engineering Manager, you will focus on leading your team to deliver high impact projects, by saving costs, enabling new countries that Twilio operates, and help Twilio grow its customers base while contributing to a smoother and compliant on-boarding process for them.
Responsibilities
In this role, you’ll:
Curate, lead, and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
Institute development best practices to ensure the team produces high quality, well architected and supportable code. Participate and contribute in reviews of architecture design.
Own, operate and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Institute and maintain a rotating on-call incident escalation and response processes for the team.
Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt.
Break down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
Act as an ambassador for Twilio, recruiting and motivating top talent.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
You have 3+ years of professional experience in managing engineering teams
You have been a developer yourself with 10+ years of hands-on software development experience. Experience managing engineers in a high technical and complex operations environment is a must.
You have a strong background in distributed systems, and software engineering experience in designing, architecting, developing, and maintaining large-scale, enterprise environments and systems (data, event, payments), leading teams which build and operate mission-critical PaaS or SaaS products.
You have a good understanding of AWS infrastructure or similar public cloud providers
You thrive operating in a broad scope, from conception through continuous operation of 24x7 services. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team . You are someone who has solved complex problems and has the aptitude to navigate uncharted waters.
You are passionate about engineering hygiene and operational excellence. You focus on quality through metrics-based defect tracking and take pride in delivery.
You are an experienced leader with a strong analytical and quantitative background. Highly data driven in decision making and understand what makes good input and output metrics and the mechanisms to support them. Focussed on quality through metrics-based defect tracking and takes pride in delivery.
You have experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed. Experience working on production software - ensures successful definition, architecture, design, implementation and timely delivery of the software platform.
You have experience operating in a fast paced environment. Be able to define structure, processes, and improve the maturity of engineering execution.
You have experience fostering an inclusive environment, where all points of view are welcomed and encouraged.
You have excellent communication and interpersonal skills, ability to be personable yet persistent. You are able to articulate the “why” for a team’s priorities and the customer impact.
Pioneered and established engineering best practices throughout the software development lifecycle.
Desired:
- You have prior experience in the billing domain.
Role requires to be on-call escalation manager in a rotation shift with the rest of the escalation managers in EMEA region.
Location
This role will be remote, and based in Ireland/Spain
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.
