Job Information
Adams 12 Five Star Schools Manager, Field Operations in United States
Manager, Field Operations JobID: 11741
Position Type:
Information Technology
Date Posted:
2/5/2025
Location:
Educational Support Center
Closing Date:
02/19/2025
FULL SALARY RANGE: Level 11 (minimum: $94,531- mid-point: $118,164- maximum: $141,797)
The maximum placement for new hires is based upon experience and typically does not exceed the mid-point of the range.
STANDARD HOURS PER WEEK: 40
FTE: 1.0
MONTHS PER YEAR: 12
JOB CODE: 090528
POSITION TYPE:
LOCATION: Thornton, CO
Adams 12 Five Star Schools is deeply committed to a community of excellence, equity, and inclusion in everything we do. We commit to eliminate the predictability of who is included in excellence and who is not. Adams 12 Five Star Schools puts students first and supports our district's mission toelevate student success for every student every day in every classroom. Candidates who can contribute to our goal are encouraged to apply and to identify their strengths in this area.
SUMMARY: Performs basic desktop, printer, and network installation, configuration, and troubleshooting at designated sites. Performs basic server setup, installation, and configuration. Utilizes network server administrative tools to accomplish system tasks. Trains and directs the work of the Field Operations team to ensure projects are completed successfully and customer needs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Tasks Descriptions
Manage the planning, installation and integration of the District networks for all user devices including desktop, laptop, audio-visual, and mobile devices. Directly audit switches and network equipment using district management consoles as well as oversee the processes by which the team jointly monitors these systems for performance, tuning, and appropriateness of configuration. Provide back-up support to analyze, diagnose, and maintain district computing systems in assigned geographic areas.
Supervises the Field Operations team to ensure that projects meet success criteria and exceed service level agreements or customer expectations. Coordinates projects and operational responsibilities of the team to balance load and manage demand to maximize operational quality of service and the rate of innovation.
Report analysis and strategic planning to the Director of Field Engineering to ensure that the performance of individuals and teams is the level necessary to assure success on projects and initiatives. Coordinate with all members of Information Technology (IT) leadership to ensure that internal and external service level agreements and project progress are on track.
Evaluate, facilitate, and provide training for Field Operations. Personally maintain the professional technical ability to evaluate and direct the quality of configuration and service provided by Field Engineering. Responsible for performance evaluation and growth plans of the Field Operations team. Responsible for College Aide employee initial training and placement in the Field to help assist the Field Operations team.
Manages the planned test processes to maximize network and device fleet quality of service. Provide a change management process and log configurations to ensure accountability and facilitation of forensics and root cause analysis of network incidents.
Coordinates with District Leadership and Project Managers to prioritize project deadlines in relation to departmental resources and operational load. Manage expectations and appropriateness of messaging to facilitate strong collaborative relationships and realistic perspectives. Owns all aspects of communication between IT Field Operations team and other IT Teams and helps to develop and implement communication plans in support of various projects and initiatives.
Works with IT Service Desk to ensure Ticket Prioritization and Escalation Process are implemented.
Ensure security best practices, incident response, evidence handling, and protection of data privacy in regards to field engineering under the direction of the District’s Principal Systems Architect and Security Lead. Facilitate security awareness, best practice, and education in support of the Field Operations team, end-users, and active district vendors.
Maintain a research regimen of emerging technologies, practices, and policies that might advance the capabilities, service qualities and security posture of the District
Perform other job duties as assigned.
EDUCATION AND RELATED WORK EXPERIENCE:
Bachelor’s Degree in Computer Science, Business, or related major. Four (4) additional years of similar or relevant experience may be substituted for this requirement.
- Advanced degrees such as MBA or (2) additional years of experience preferred
Minimum of (6) six years of progressively advancing systems administration and/or technical supervisory experience.
Experience with systems lifecycle management
LICENSES, REGISTRATIONS or CERTIFICATIONS:
Criminal background check required for hire.
Prefer related technical and security certifications from vendors or standards groups. For example, Microsoft, Cisco, or International Information System Security Certification Consortium (ISC2).
APPLICATION INFORMATION:
All applicants (current district employees and external applicants) should list any and all work experience, including current district experience, when completing the employment application. Please include job titles and duties that you held while doing that job. Since the Human Resource department uses the application to screen for minimum qualifications required for each job, it is important to have a complete application so you will be considered for the position you are applying for.
SALARY INFORMATION:
The salary listed is for full time positions (1.0 FTE). This salary will be adjusted, as needed, based upon the FTE. Administrative employees' salary will be commensurate on the employees’ education and/or work experience. For additional information, please review our Administrative Compensation Program (https://resources.finalsite.net/images/v1687972248/adams12org/ecpbboazvn1rt8nsclxo/2023-7AdminCompProgram.pdf) or review our Administrative Salary Schedule (https://resources.finalsite.net/images/v1721059158/adams12org/dmkh0htvkfn2qlukdegx/2024-2025AdminITBSalarySchedule.pdf) .
BENEFITS INFORMATION:
Adams 12 Five Star Schools is committed to providing an environment that promotes a healthy employee population able to serve our students at the highest level. We offer a comprehensive benefits package including medical, dental, vision and life insurance as well as other programs for benefit eligible employees. The employee assistance program, voluntary life insurance through PERA, and 401(k), 403(b) & 457(b) plans are available to all employees regardless of hours worked and are available immediately (upon hire date).
To learn more about our benefits, including paid time off, please see our Benefits Overview . (https://www.adams12.org/our-district/human-resources/benefits-overview)
THIS POSTING IS NOT INCLUSIVE OF THE JOB DESCRIPTION.
Rev 12/25
