Easter Seals Jobs

Lic & Cont Analyst - OL10DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Licensing & Contracting Department is seeking a highly motivated individual to join our team. This customer-faced role will be accountable to develop productive relationships with employees and/or independent agency customers. Collaboration, teamwork, and the ability to effectively balance workload with regulatory requirements will be critical to success.

WORK ARRANGEMENTS : This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILITIES:

Transactional:

• Processing: Hands-on technical work within the Agency Contracting team managing high volume transactions.  Functional team alignment will determine the specific transactional areas of accountability, contracting, employee licensing, agency/producer licensing

• Responsible for reviewing data in all related databases to ensure consistency in information and compliance with company and regulatory guidelines

• Coordinate activities for all supporting tasks; Process new and maintenance transactions associated to contracts, licenses, and appointments as applicable

• Prioritizes workload based on varying service requirements and customer needs of different activities/transactions

• Monitors work performance to ensure productivity, quality and service commitments are achieved

  Customer Support:

• Will act as a resource or contact for staff and other business partners as it relates to functions and work processes

• Supports employees and independent agents in gathering documents to meet licensing regulatory guidelines.

• Manages incoming customer calls; strives for first contact resolution

  Process Improvement:

• Identifies and actively contributes to process improvement initiatives

• Work closely with leadership on process changes and problem resolution activities

• Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis

   

  QUALIFICATIONS:

• Monday – Friday 8:30-5:00est (with flexibility including occasional rotational coverage until 6:00est)

• Strong Technology and Computer skills; general comfort with technology and ability to learn software systems

• Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills

• Demonstrated commitment to delivering best in class customer service

• Strong Communication Skills (both verbal and written), Relationship Building

• Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done

• Independent, High level Learning Aptitude; Intellectual Curiosity

• Call Center Experience and/or knowledge of state insurance license requirements a plus

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$42,160 - $63,240

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories)

Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

Benefits (https://www.thehartford.com/careers/benefits)

Legal Notice (https://www.thehartford.com/legal-notice)

Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation)

EEO

Privacy Policy (https://www.thehartford.com/online-privacy-policy)

California Privacy Policy

Your California Privacy Choices (https://www.thehartford.com/data-privacy-opt-out-form)

International Privacy Policy

Canadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy)

Unincorporated Areas of LA County, CA (Applicant Information)