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At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator serves as the extension of the company's brand by providing exceptional customer service over the phone and on video. They will help create an excellent patient experience by presenting a positive and professional disposition throughout the entirety of the patient engagement process. They will be responsible for performing virtual front desk activities including the telephones, scheduling appointments, chart preparation, and a variety of administrative and clerical support services. This high-performing team works together as one unit, utilizing teamwork, fostering relationships and taking pride in always bringing their personal best to work each day to support Level2’s clinical teams and members.

PCCs serve as front and back office staff for providers, check out their video visits, schedule visits with members of the care team, request and release medical records, complete prior authorizations, answer incoming calls to clinic and transcribe the health history form (once received from member) into the EMR. The Patient Care Coordinator assists all care team members with scheduling or rescheduling patient appointment requests.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinate and implement patient intake and patient care logistics.

• Answering incoming phone calls and be able to direct callers to appropriate staff or able to complete caller requests.

• Provide support to provider team and nursing staff

• Place outbound calls to patients for scheduling appointments and consultations

• Place outbound calls to pharmacies or local PCPs as directed by clinicians

• Identify and assess patient needs seamlessly to achieve customer satisfaction

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow-up with appropriate team members and patient to ensure resolution

• Join provider video visits for check out to schedule follow-up appointments as directed

• Complete EMR documentation/registration and utilize documentation systems for all patient encounters

• Comply with and follow policies and procedures as outlined by Level2.

• Maintain the perseverance to drive and sustain the changes that occur at Level2 while being resilient and flexible

• Active participation in weekly team meetings, care team rounds and ONE team meeting

• Other administrative tasks as needed

• Able to meet the needs of the patient by processing requests and referrals, providing efficient follow-up with the patient, pharmacy or other entity, as needed.

• Strong commitment to Customer Service and Excellence in healthcare.

• Ability to communicate clearly and effectively to both patients and employees, both verbal and written

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of virtual/telehealth and customer service excellence experience

• 1+ years of strong phone contact handling skills and active listening of both patients and employees

• 1+ years of multi-task, prioritize, and manage time effectively

• 1+ years of strong team player, organized, efficient and have flexibility to handle rapidly changing processes, processing requests, referrals, and follow ups

• Intermediate proficiency in Microsoft Office Suite tools, EMR, and Teams communication software

Preferred Qualifications:

• 2-year college degree

WORKING CONDITIONS:

• This position is a telecommuting, work-at-home position, to comply with HIPAA regulations, applicants must have a dedicated office space and the ability to secure confidential information

• The physical environment requires the employee to use a computer with high-speed internet

• Minimal travel is required (possibly one time per year)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C Residents Only : The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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