Job Information
House of Blues Lead Product Manager - Abuse Prevention in United States
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE TEAM
You will be a part of a global, dedicated multi-disciplinary team of passionate information security and privacy professionals dedicated to the relentless pursuit of safeguarding our digital ecosystem against malicious activities. The Abuse Prevention team within ISP focuses on ensuring that fans worldwide enjoy fair access to tickets, free from the interference of bad actors. By leveraging technology with stringent policies, our team works to detect, respond to, and prevent abuse. Our efforts ensure system resilience, uphold the integrity of our platforms, and protect our community, thereby maintaining Live Nation's reputation as a trusted leader in live entertainment.
THE ROLE
We are looking for a highly motivated and experienced Lead Product Manager, Abuse Prevention to join our team within. In this role, you will be responsible for shaping the strategy, building robust anti-abuse mechanisms, and driving the execution of our abuse prevention roadmap.
You will collaborate closely with engineering, data science, operations, legal, and other cross-functional teams to ensure that our platforms remain secure, resilient, and user-friendly.
This position can be based in one of our offices in Los Angeles, New York City, San Francisco, or can be remote, depending on what works best for you and your team.
WHAT THIS ROLE WILL DO
Define Strategy & Roadmap: Develop and drive the strategic vision and roadmap for abuse prevention across Live Nation’s global platforms. This includes overseeing initiatives related to fraud detection, abuse management, and secure fan experiences.
Cross-Functional Leadership: Partner with engineering, data science, policy, legal, operations, and marketing teams to deliver effective and scalable solutions. Foster a culture of collaboration, innovation, and accountability.
Develop Data-Driven Solutions: Utilize analytics, machine learning models, and other advanced detection technologies to identify and mitigate abuse patterns proactively.
Monitor & Enhance Systems: Oversee the real-time monitoring systems, enforce SLAs for rapid response, and continuously improve our anti-abuse algorithms and policies.
Stakeholder Engagement: Effectively communicate strategies, progress, and results to executive leadership and key stakeholders, fostering trust and alignment.
WHAT THIS PERSON WILL BRING
Bachelor's degree in Computer Science, Engineering, or a related field is preferred; an advanced degree is a plus
At least 6+ years of Product Management experience, with a minimum of 3 years in a Trust & Safety, Cybersecurity, Fraud Prevention, or a related domain
Technical Expertise: Strong technical background with experience in developing machine learning models, data platforms, and real-time monitoring systems
Strategic Mindset: Ability to think strategically and execute methodically. Proven experience leading large-scale, cross-functional initiatives with diverse stakeholders
Experience with product development in a consumer web environment, especially in AI/ML highly preferred
Demonstrated ability to drive product planning, development, and launch highly preferred
Strong understanding of current trends in consumer web usage, social media, and generative AI highly preferred
Communication Skills: Excellent communication and interpersonal skills, with the ability to influence across all levels of the organization
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:
$160,000.00 USD - $200,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
