Easter Seals Jobs

L3 Software Support Engineer

City/State Will consider Americas

Location Europe - Flexible Location

Department R&D - Software Development

Apply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=9095)

ROLE PROFILE

ROLE TITLE: L3 Software Support Engineer

ECF: L4

REGION: IBHQ

FUNCTION: Core Business Development Division

DEPT: FI System Development Department

REGION: IBHQ

REPORTING: L3 Software Support Manager

LOCATION: Seeking candidates who are with a commute from Glory office in these locations:

Torres Vedras, Portugal / Madrid, Spain / Chicago, IL

COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

ROLE PURPOSE

To provide routine L3 technical coordination and support to the Global Software Solutions Team, regional Connectivity Teams, and customers by operating and maintaining agreed support processes, providing reports, and supporting the Global Software Solutions Team in their role of driving the development of the Glory Global Solutions group-wide software solutions and supplier management

MAIN RESPONSIBILITIES

· Investigating reported issues through analysis of application server logs, database logs, and Windows and Linux server logs

· Recreates minor field problems for verification and analysis enabling quick resolution for customer or for further escalation as needed

· Performs software testing to confirm resolution of fixed issues and verification of new product releases

· Works with L3 Hardware Product support groups to resolve Glory software issues

· Works between the regional Connectivity Teams and Engineering to confirm and prioritize issue for the development roadmap

· Provides software support and is subject matter expert to internal Glory associates for software products developed and marketed by Glory Global Solutions

· Administers and maintains defect tracking systems and provides status reports as needed

· Provisions user access and software license key management.

· Develops custom reports for defect tracking systems (as defined)

· Partners with Technical Writers to produce end-user product documentation

· Reviews release notes and confirms functionality matches to release documentation

· Prepares information for software releases to Glory Regional Connectivity Groups

· Prepares training materials for use by Glory Software Team and regional Connectivity Groups

· Aids in the development of KPI’s for external software suppliers

· Supports other activities of the Global Software Solutions Team as assigned

Desirable Technical Skills:

· Software development skills for Java and JEE

· Familiarity with High Availability / Disaster Recovery Concepts such as load balancing, failover, and experience with Application servers

· Experience with configuration / deployment of Terminal Server, Citrix, Xen Apps server

· Experience with database infrastructure basics (SQL and Oracle)

· Knowledge on Network security (SSL cryptography) and AD identity management

· Knowledge of bank branch processes

· Familiarity with Linux

· Familiarity with C++ and .NET

· Proficient with various software tools, such as Office, Teams, SharePoint, etc

REQUIRED COMPETENCIES

General Characteristics

§ Applies broad knowledge of principles and skills in specific area.

§ Independently evaluates, selects, and adapts standard techniques, procedures and criteria.

§ Acquires general knowledge of principles and practices of related fields and ability to function on multi-disciplinary teams.

§ Works on multiple projects of moderate size or portions of major projects.

Technical Ability

§ Structured in their thinking with good understanding of theory and applied bases in areas of competence.

§ Technically proficient and applies knowledge to determine correct approach required to complete projects.

§ Typically performs analysis, designs and/or supports one or more complex components; good analytical skills and business thinking.

Managerial Accountability

§ May assign tasks/direct associate engineers and technicians.

§ Plans and co-ordinates detailed aspects of engineering project work.

§ May assist with and/or prepare project scope, budget and schedules assignments.

§ Assists with proposals to provide professional services and/or seeks funding for engineering projects/programmes.

Achieving High Performance

§ Receives general direction for key objectives.

§ When necessary, receives guidance on unconventional or complex problems.

§ May receive direction on modified techniques and new approaches on assignments with conflicting criteria.

Collaboration/Teamwork

§ Demonstrates a good level of written and verbal communication skills; adapting approach/style to different situations/audiences.

§ Interacts with clients, customers, officials, contractors, and others.

§ Well respected among peers.

§ Attends project meetings and presents specific aspects of engineering requirements.

Innovation

§ Watches trends to offer innovative ideas and solutions for projects.

§ Effectively identifies issues and evaluates implications.

§ Able to identify improvements in methodology and processes and implement as appropriate.

Integrity

§ Demonstrates knowledge and understanding of the behaviours and principles that guide desired actions.

§ Uses sound judgement to provide timely and appropriate decisions.

§ Bases judgement on analytical thought and interpretation of circumstance.

§ Champions ethical behaviour.

§ Is a trusted member of the team.

Analytical Thinking

§ Uses logical reasoning to break down and work through a situation/problem to arrive at an outcome; solving complex problems with minimal guidance

§ Able to provide guidance/lead on matters where problem solving expertise is needed; taking ownership of the analysis of requirements needed to bring resolution.

§ May be called on to provide input into problem solving in other teams.

Personal Development

§ Adapts to change and looks towards developing skills and processes.

§ Takes on stretch assignments; anticipating change and trends which may affect ability to deliver.

§ Understands how the team contributes to achieving business/financial goals.

GLORY SPIRITS

The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

§ Value Creation - strive to create value for customers

§ Self-Starter - understand the objectives of your own work and are proactive in achieving goals

§ Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal

§ Integrity - understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics

§ Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.

EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf