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Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!

Job Description

The HIE Operations Manager will oversee the day-to-day operations of Pennsylvania's Patient and Provider Network (P3N), in close coordination with the Project Manager and Technical Manager. The HIE Operations Manager will draw from a background and thorough understanding of project management principals and healthcare IT implementations to plan, monitor, track, communicate, and measure status of operations within the overall contract.

Key Responsibilities

• HIE Operations Manager will oversee the day to day business of operational systems, processes, and infrastructure while looking for opportunities of improvement or revision

• HIE Operations Manager will oversee Tier 1 and Tier 2 support who provide 365X24X7 service to clients and be management escalation for operational issues

• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required

• HIE Operations Manager will lead after-hours maintenance activities in accordance to the approved O&M Standard Operating Procedures for assigned HIE account(s)

• Collaborates with implementation and product development team members to ensure seamless transition during new client onboarding to operations support

• Works closely with management team to ensure all operational, administrative, and compliance functions within the HIE Practice are being properly executed in accordance to regulatory-based best practices

• Will develop, implement, and refine operational procedures and policies

• Contribute to development of products and services to HIE requirements within the specified resources

• Will contribute in the facilitation of the definition of goals, approach, and make adjustments within the constraints set to achieve the optimum results; including discovery sessions to refine requirements to meet the needs of the client.

• Effectively communicate and build a trusted relationship with stakeholders.

• Collaboratively engage with the client and stakeholders to ensure alignment with strategic objectives.

• Produce business-related deliverables

• Will aid in facilitating working conditions that permit personnel to implement the development and implementation work in the most cost-effective manner

• Participate in hiring and staff planning management, analyzing training needs/requirements

• Develop process maps and other documentation that easily communicate complex business and technical workflows.

• Assist the Project Manager and Technical Lead with management of subcontractors and vendors to ensure operational tasks are achieved according to stated milestones, durations, and quality expectations

• Ensure the assigned HIE account(s) is in continuous compliance to contract (e.g., Service Level Agreements, reporting requirements) and Cognosante performance requirements

• Plays a significant role in long-term planning, project status reporting, and implementing change control processes

• Oversees and reports weekly, monthly, quarterly, and annual metrics

• Identifies trends and assess opportunities to improve processes and execution

• Stays up to date on industry regulations, trends, and technology

• Provide status reports both verbally and written

• Manage external and internal project quality compliance, including risk and issue management, root cause analysis, implementation of corrective/preventive actions, compliance with Cognosante corporate standards, and continual process improvement efforts

• Assist the Project Manager and Technical Lead with the overall management of the program where needed

• As a product owner, develop, plan and prioritize integration and data analytic work using Jira

• Identify and document and potential opportunity for enhancements to the platform

• Manage the MPI Data Steward process and workflow

• Manage and identify MPI Tuning opportunities to support patient identity data quality

• Oversee all new data source onboarding

• Assist the Cloud Engineering team with certificate management and server patching

• Document and plan upcoming development releases as necessary

• Coordinate User Acceptance Testing as required

• Assist in planning, execution, and documentation of annual Disaster Recovery Exercise

• Ensure all user access control is monitored and actioned to meet compliance with program and HITRUST requirements

Required Qualifications

• Bachelor’s Degree (advanced degree preferred); Work experience may be substituted in lieu of degree

• Minimum five (5) years managing or implementing infrastructure projects such as network implementations, server upgrades and/or deployments, healthcare systems development and implementation projects

• Minimum five (5) years of healthcare information systems work experience

• Proven record of accomplishment in the use of MS Project, Excel, Word, PowerPoint, and SharePoint

• Experience with Health Information Exchanges (HIEs), preferably InterSystems HealthShare

Candidates that do not meet the required qualifications will not be considered.

Preferred Qualifications

• Experience working with a variety of computer operating environments (i.e. AWS) and web-based solutions

• Experience with HIT / HIE and industry Standards (e.g. IHE, HL7, FHIR, Sequoia, NCPDP, CMMI, NIST) preferred

• Experience with projects implementing EHRs such as Cerner, Epic, Meditech, McKesson, Allscripts Pro, eClinicalWorks, NextGen or other health care practice management tools a plus

• Certified PMP. ScrumMaster preferred

• Experience working with delivery quality assurance principles and appropriate procedures relevant to area

• Working knowledge of HIPAA, ARRA, ACA, and other security requirements

• Strong customer relationship capabilities and problem-solving skills

• Ability to foster collaborative work in dynamic team environment

• Demonstrated success in managing complex program task prioritization, planning, staffing, scheduling and conflict resolution

• Strong communicator (written and verbal) with ability to present to small and large groups

• Proven ability to interact effectively with diverse stakeholders

• Excellent active listening skills a must

• Strong organizational and planning skills, along with attention to detail and ability to effectively manage multiple complex technical activities

• Project management experience using agile (Scrum) and waterfall methodologies

• Ability to be a self-starter and work independently

• Strong problem analysis and solution expertise

• Ability to identify conflict and facilitate resolution

• General understanding of methods and tools for software development, and engineering processes

• Ability to work well under pressure

• Ability to demonstrate presence, quickly build trust and gain credibility within the organization

• Ability to manage large or multiple projects, handle multiple tasks simultaneously, and to switch between tasks quickly

• Strong people management skills, gained through managing and developing teams

• Ability to work in a team environment

• Ability to work at both a strategic and operational level

• Ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business

What We Offer  

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that: 

• Ensure optimal health and productivity of our employees  

• Support employee retention and attraction 

• Provide work/life balance to ensure our employees succeed inside and outside of the office 

Compensation

$111,600.21 - $178,562.52

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise  

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.  

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com

At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead.​

Get to know Cognosante employees

• We’re driven by our customers’ missions, and measure success by how we improve lives.

• We believe innovative solutions start with an innovative culture.

• We believe customer understanding is the key to creating innovative solutions.

• We know we are stronger together, and we value the diversity of our people.

• We believe growth should be a core job benefit.

Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website (https://cognosante.com/careers/) , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date.

We want to recommend a couple of ways that you can report this incident and take action against these scams:

-The FBI: File a Complaint (https://www.ic3.gov/Home/FileComplaint)

-The FTC: Report Fraud (https://reportfraud.ftc.gov/#/)

Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov (https://www.usa.gov/where-report-scams) .