Easter Seals Jobs

Job Family: Customer Services

Req ID: 448316

About the role

Are you looking to help customers take their simulation modeling efforts to the next level in driving innovation? Join us and be part of a global team dedicated to innovation through design space exploration!

As a Senior Application Support Engineer within the HEEDS global technical support team, you will work very closely with the global and local sales, business development, pre-sales, and post-sales teams within Siemens Digital Industries Software, and its broad customer-base, to support and promote the growing expansion of design space exploration software (MDAO) in the CAE industry. You will be critical to the execution and demonstration of design space exploration projects, working closely with research and development, training and educating new users, engaging and supporting existing customers, providing technical assistance during the software sales process, and helping to ensure quality assurance in the HEEDS product. This diverse and dynamic role is for those looking for a challenge in all these areas and more!

About You

You are a sophisticated engineer that is dynamic, quick-learning, willing to travel. Customer support and satisfaction are top priorities for you. Aptitude, successful completion of tasks (on time), your independence while being a strong collaborator and teammate, and your ability to problem solve, all are hallmarks of your career and something you take great pride in. You look forward to helping craft and implement a new philosophy toward design, built around workflow automation, leveraging CAE software and hardware, efficient search, and data-mining toolsets. You are ready to join a global team, and are excited to help companies Discover Better Designs, Faster!

About Us

Our software product is HEEDS. It is a design space exploration (MDAO) solution built around four foundational pillars: process automation (workflow orchestration and automation), distributed execution (easily leveraging existing software and hardware solutions), efficient search (running workflows multiple times with state-of-the-art technologies including optimization, DOE, reliability and robustness, design sweeps), and insight & discovery (data mining to uncover trends and unleash innovation).

Our customers use HEEDS to take existing CAE simulation processes, automate them, and unleash innovation throughout the design process. Across a wide array of industries, companies globally are using HEEDS to Discover Better Designs, Faster!

We are part of Siemens, a leading worldwide engineering company that produces groundbreaking solutions to help people thrive.

We are friendly, dedicated, customer-focused, smart, and innovative!

Responsibilities

Primary responsibilities include:

Supporting customer engagements in China and the APAC region as part of a global support team

Training and educating on design space exploration methodologies, tool usage, and custom applications to clients, distributors, and prospects

Interfacing to HEEDS prospects and customers – supporting the demonstration of HEEDS through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation

Post‐sales support– supporting customer and internal challenges and questions, along with raising customer awareness, to ensure successful utilization of HEEDS. Deploying user adoption strategies. Identifying and driving expansion opportunities within existing accounts with promotion, value demonstration, and pro-active placement of HEEDS into new divisions and user-bases.

Design space exploration projects ‐ development and execution of engineering projects using HEEDS and various CAE tools

Research and Development assistance for optimization applications for emerging market segments

Support of Distributor (reseller channels) – pre- and post-sales development

Support of local Siemens sales personnel – sales, pre, and post-sales development

HEEDS quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release

Development of technical marketing content (presentations, videos, case studies, training material)

Required Knowledge/Skills, Education, and Experience

Requirements include:

7+ years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools

Experience with programming and API usage for commercial CAE tools (examples include: Python, Atair's TCL, NX's Journals, etc.)

Superb communication skills (verbal and written) as the role requires daily customer and internal interaction; someone who is outgoing, pleasant, and enjoys helping customers

An adaptive individual with a positive attitude and strong aptitude with the ability to multi-task and be pro-active. HEEDS has an active and diverse customer base and sales channel. The ability to seamlessly transition between tasks and concepts

Motivated to learn, can quickly pick-up and demonstrate new ideas and concepts, possessing a strong retention capability

Self-driven individual that has a demonstrated history of success in diverse, fast paced environments

A BSc in Mechanical Engineering, Aerospace Engineering, or equivalent

Travel availability and flexibility

Fluent in speaking English and Mandarin

Enjoying an international, collaborative working environment

Preferred Knowledge/Skills, Education, and Experience

Past experience with:

Technical sales within the CAE software market

Post-graduate degrees or equivalent experience

Design optimization methodology and tools: HEEDS, modeFRONTIER, optiSLang, and/or Isight

FEA tools: Abaqus, ANSYS Mechanical, LS-DYNA, Nastran, and/or nCODE

FE pre-processing tools: ANSA, HyperMesh, and/or Simcenter 3D

CFD tools: ANSYS Fluent, ANSYS CFX, and/or Simcenter STAR-CCMMBD tools: Adams, Simcenter Amesim, VI-Grade, Virtual.Lab