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Friendly's (Br Foods & 3 Scoops Hospitality) Food Quality Manager - Back of House Manager (Franchise) in United States

The Food Quality Manager is Responsible and Accountable for:

Responsibilities:

  • Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience

  • Labor Scheduling- Achieving proper production levels to deliver excellent service using and adhering to Friendly’s hiring methods and standards.

  • Food Cost Control- Weekly Food Inventory, Food Prep via forecast, Food Sanitation Evaluation and action plans. Ensuring proper execution of all Friendly’s food handling procedures and recipes.

  • Operating responsibly and efficiently and within the theoretical food cost expectations

  • Crew Training and Certification- Execution of FOH/ BOH crew training, certified trainer rosters FOH/BOH, maintain master training records, Lead cook development, maintaining inventory of training aids and supplies, executing cycle roll outs, BOH crew performance appraisals/performance management recommendations

  • Engaging team members through engagement, WOW Recognition, restaurant communications, and annual safety training.

  • Crew professional development roadmap (PDR) execution

  • Recruitment and Selection- Interviewing BOH candidates

  • Maintenance and Repair- monitor service, manage M&R declining budget, facilities related issues and action plans on BOH.

    Requirements:

  • Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams.

  • Education: High school graduate or GED equivalent

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