Job Information
Belimed Inc. Field Service Manager - New England & NY in United States
Field Service Manager - New England & NY
Belimed is a leading global supplier of innovative cleaning, disinfection and sterilization solutions for medicine, with subsidiaries in Europe, USA and China. Under the brand name Belimed we develop, produce and distribute equipment for hospitals and clinics. Our more than 1000 employees in 10 countries have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions.
Job Description
As theFieldService Manager you will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.
Territory: Massachusetts, New York, Rhode Island, Connecticut, New Hampshire, Vermont, Maine
How you will impact Belimed and our clients
Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base
Ensure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitability
Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability
Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; presents the service offering to customers as required
Lead the hiring, training, and development of the field service team
Drive performance management, including performance reviews, coaching, and development opportunities to direct reports
Develop and implement profitable service programs resulting in sales lead generation and excellent customer service
Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency
What you need to succeed
Associate’s degree or equivalent work experience
Hands-on experience managing a field team of 5-10 mechanical technicians
Ability to creatively solve business problems through gathering and analyzing data
Excellent interpersonal and communication skills
Proficiency in Microsoft Office Suite and other basic computer literacy
Knowledge of OSHA standards in a service environment
Acceptable driving record
Ability to travel extensively with little notice prior to travel (15% overnight)
Able to obtain a valid passport for occasional international travel
Join our team and take your career further.
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As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, 401(k) with a partial company match, paid time off and more! This role will also be eligible for the Car Allowance program, company cell phone and laptop.
Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE
Resume submittals from approved individual recruiters or third party recruiting partners will be considered for this opportunity with a signed agreement by SteelcoBelimed Human Resources.