Job Information
Lithia & Driveway Express Lube Advisor in United States
Dealership:L0059 Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
We are looking to add an Express Lube Advisor to our service team at Lithia Chrysler Jeep Dodge RAM of Eugene!
Schedule: Must be available for a Monday through Friday schedule.
Pay is a commission base including a monthly guarantee. Range in this role could earn up to $5500-$7000 monthly.
As an Express Lube Advisor, you would be providing excellent customer service with the mindset that our customer’s perspective comes first. You will present a friendly, professional greeting to customers, and help to offer resolution to their concerns. Your role will be to communicate between our customers and technicians to ensure the customer’s needs are understood by the technician. You will then share the recommended service/repairs with the customer and consult with them on how they wish to proceed.
This is a fun position that allows for you to be in the shop with technicians without turning wrenches! If you can relate to both technicians and our customers equally by adapting to individual personalities, then we want to talk with you!
What you will be doing:
Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process:
Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using ADP system.
Follow the Interim Customer Contact (ICC2) process:
Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Follow the Customer Delivery (CD) process:
Receive and process cash or credit payment for all services performed.
Upon completion of service promptly and professionally deliver vehicle to customer.
Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.
Qualifications:
Communication skills – communicates effectively with others.
Automotive aptitude and knowledge are preferred
Time management – managing one’s own time and time of others.
Typing – ability to type efficiently in order to enter repair orders.
Basic computer & cost calculation skills.
Acceptable driving record and a valid driver's license in your state of residence.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
