Job Information
San Mateo County, CA Epic Training Management Analyst-Health IT - Limited Term (Open) in United States
Epic Training Management Analyst-Health IT - Limited Term (Open)
Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4830302)
Epic Training Management Analyst-Health IT - Limited Term (Open)
Salary
$115,481.60 - $144,393.60 Annually
Location
County of San Mateo, CA
Job Type
Limited Term
Job Number
POSTING ONLY (D181AAD)
Department
Health IT
Division
Health IT
Opening Date
02/12/2025
Bargaining Unit
50B
Description
Benefits
Description
San Mateo County Health is seeking a well-qualified individual for the position of Epic Training Management Analyst-Health IT – Limited Term.
The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job.
Responsibilities will include, but not limited to, the following:
Assist in the coordination and delivery of Epic training programs, including onboarding, refresher courses, and upgrade training.
Manage training schedules, logistics, and classroom resources to ensure seamless training execution.
Maintain and update training materials, ensuring alignment with system updates and workflow changes.
Support Super Users and department trainers in reinforcing best practices and knowledge retention.
Assess, manage, and resolve end-user training-related tickets, determining training needs and coordinating appropriate responses.
Manage users and training assignments within the learning management system, ensuring training requirements are met based on defined policies and role-specific criteria.
Familiarize oneself with various Health Information Technology (HIT) applications builds and workflows to address training needs effectively.
Ensure all new hires are fully trained and provisioned before their start date while also supporting end-user training and technical classroom requirements virtually or onsite.
Collaborate with super users to educate end-users through initial training, upgrades, and refresher sessions.
Guide users through system personalization processes.
Assists in developing goals, objectives, policies, procedures, work standards, as it relates to the training program.
Represents assigned department in interdepartmental, community and/or professional meetings; confers with and coordinates with other County staff on a wide variety of training initiatives.
Attends meetings, conferences, workshops, and training sessions and reviews publications and related materials to become and remain current on principles, practices, and new developments in assigned work areas.
Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups and representatives of various organizations.
Performs other duties as assigned.
Ideal candidate will possess:
Experience with Health IT project and/or program management, analytical processes, and report preparation techniques.
Experience/knowledge of Health IT EMR/EHR systems and clinical workflow within acute, outpatient, or behavioral health settings.
Ability to utilize Microsoft suite of tools, or similar project management tools, for purpose of meeting, team, and project management (e.g. Teams, OneNote, Excel, Powerpoint, Visio).
Experience with basic principles, practices, and procedures of service management and project management experience.
Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
Proficiency in managing a high volume of emails with strong written communication abilities.
Technical proficiency to assist end-users with technical needs.
Capability to coordinate and lead meetings effectively.
Strong organizational skills with the ability to multitask efficiently.
Strong interpersonal and communication skills, capable of engaging learners and stakeholders at all levels.
Knowledge of calendar and schedule management.
Experience handling shared mailboxes.
Proficiency in conducting presentations both in person and virtually.
Proficient in problem-solving with the ability to prioritize tasks effectively.
Competence in running and interpreting reports using various tools.
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.
Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
Qualifications
Knowledge of:
Project and/or program management, analytical processes, and report preparation techniques.
Modern office practices, methods, and computer equipment and applications related to the work.
English usage, grammar, spelling, vocabulary, and punctuation.
Sources of information related to a broad range of county programs, services, and administration.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
Ability to:
Assist in the development of training goals, objectives, policies, procedures, and work standards for the department.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Plan, organize, and carry out assignments from management staff with minimal direction.
Plan and conduct effective management, administrative, and operational studies.
Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field. At least one year of professional administrative experience is typically required at the Associate Management Analyst level, and at least 3 years for the Management Analyst level.
Supplemental Information
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures
Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
Cover letter with responses to Supplemental Questions (maximum of 2 pages)
Resume
Supplemental Questions:
Describe your experience with technical or project management of an application system or implementation, including any experience serving as a lead/project manager. Include your role, responsibilities, and length of time in position.
Provide a description of any organization committees, weekly workgroups/scrums, or key leadership/management meetings that you have actively participated in. Include your role, responsibilities, and if you served as lead in any of these meetings.
Provide an example where you served as the primary presenter for a set of stakeholders for a project/seminar/informational topic. Include your role, the topic, the number of people in the meeting/audience, and the type of stakeholders were you presenting to.
Describe your experience in creating, managing, and delivering training curriculum? Please include details on the class sizes you have managed, your experience with in-person and virtual training, and the programs or tools you have used to develop and deliver training sessions.
Please include the words "Management Analyst-Health IT – Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:
Rich Bailey, Health Information Systems and Technology Assistant Chief Information Officer
rbailey1@smcgov.org
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
Employer
County of San Mateo
Address
County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663
Phone
(650) 363-4343
Website
https://jobs.smcgov.org
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