Job Information
ICONMA, LLC Dispatch Specialist II in United States
Our Client, a Communications, is looking for a Dispatch Specialist II for their Denver (onsite) location. Responsibilities:
Member of the Client Real Estate Help Desk, responsible for dispatching service orders for building related environmental alarms, building repairs and maintenance. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 2-4 years of related experience.
The 7 x 24 operation provides the following services:
Handles emergency calls relating to facilities and coordinates with local law and fire departments
Receives trouble calls relating to CenturyLink land, facilities or environment
Creates and assigns work orders, dispatches CenturyLink personnel, contractors or outside facility management companies
Conducts customer satisfaction surveys for Facility Management
Filters house services, furniture and move related calls to the appropriate corporate partner
Performs variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
Performs other CRE related functions as assigned by Supervisor
Requirements:
Strong, responsive customer service skills
Good telephone skills – Clear, understandable speaking voice
Ability to stay calm and work well in high-pressure situations
Strong PC skills
Strong decision-making ability
Strong organizational skills
Ability to learn complex processes
Ability to multi-task
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
