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Desktop Support Technician (End User Services Associate) Location: Austin, TX/Hybrid Duration: 12 months Description: We're looking for a End User Services Associate candidate with experience in ((list 3 areas of specialty or skills)). You will be responsible for providing IT support across a wide range of services to internal Client customers for the Austin, TX office. A key part of your role will be to work closely with IT’s regional customers to better understand their needs and to propose technical solutions to day-to-day business problems. Technology You'll Use: Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom. Your Role Responsibilities: Being the local IT point of contact for the business Collecting feedback from customers and acting as a translator between IT and the business and understanding how Client’s business works Acting as a technical consultant for the business, solving technical problems that add business value Initial setup of IT services as part of the new hire process (incl. delivering IT induction) Ongoing configuration and maintenance of IT-supported hardware and software standards What We'd Like to See: A good understanding of “Quality” as it relates to customer satisfaction Has worked in large multi-national environments that span the globe Must have good written and verbal English skills Linux and/or Apple Mac Experience Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow Role Essentials: Minimum of 3 years of experience in a desktop support role in IT Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory and MS Office (including MS Outlook) Must have very good knowledge of computer hardware and software in general As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.