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CRM Customer Service Solution Development - Consultant/Senior Consultant

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you’ll do

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

• Perform application development, complex code development, application testing, and component design

• Write technical specifications and collaborate with the functional team to ensure requirements are understood

• Prototype, configure, and test respective business processes

• Enable the design of conceptual architecture and technical solutions

• Use key performance indicators (KPIs) to measure and test the quality of projects

• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system

Skills and experiences

• Proved experience on these technologies:

o Required:

? Dynamics CRM Customer Service

? Unified Service Desk

o Desirable:

? Genesys CTI Integration

• Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code

o Typescript/Javascript

o Plugins, custom actions

o Power Automate/Workflows

• Client management skills and the ability to work with customers to develop and manage an action plan

• Collaborated with global teams on CE technology implementation and maintenance projects

• Strong consulting skills and client-facing experience with an implementation partner and/or end user

• Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience

About you

Characteristics that can spell success for this role

• Analytical, curious, agile

• Team player and good communicator

• Problem-solver, patient, quality-driven

• Self-motivating

• Innovative mindset

Enjoy your career

Some of the best things about working at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources

• Collaborate with some of the brightest "Microsoft minds"

• Build your expertise, solve problems, learn, and develop

Find out more about some of our benefits here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

• What matters to Rathbones is people-first workplace experiences and sustainability

• VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Interested in knowing what’s going on inside Avanade? Check out our blogs:

• Avanade Insights - exchange ideas that drive tomorrow’s innovation

• Inside Avanade - explore what life is like working at Avanade

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.