Job Information
ICONMA, LLC Concierge in United States
Our Client, a Health Insurance company, is looking for a Concierge for their New Hartford, NY location. Responsibilities:
The Concierge is the first face that visitors see at company’s Resource Center retail locations.
This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional manner
Greets and directs visitors to appropriate company representative.
Administers intake sign-in log and exit satisfaction survey to visitors.
Schedules 1:1 consultation appointment as needed for licensed and certified company representatives.
Answers all incoming calls in a timely and professional manner.
Accurately transfers calls to appropriate parties.
Performs a variety of clerical duties (light filing and data entry) as requested.
Organizes and maintains up-to-date corporate information and telephone listings.
Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
Performs additional job duties as assigned by company.
Requirements:
Associates degree in relevant field or equivalent combination of relevant education and experience.
Receptionist or customer service experience in an employment setting of 50+ people required.
Excellent phone etiquette and customer service skills.
Well organized with attention to detail.
Ability to multitask in a fast-paced environment.
Professional, enthusiastic and positive attitude.
Knowledge of all Microsoft Office applications
Please state specialty, e.g. Physical medicine and rehabilitation, pain medicine or pulmonary.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
