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Internal Revenue Service Communications Specialist (Technical Writer) in United States

Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Responsibilities WHAT IS THE HUMAN CAPITAL OFFICE (HCO) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office of Human Resource Strategy, Human Capital Data Management and Technology The following are the duties of this position at the full working level. Researches, writes, edits and maintains the IRM, policy and procedure documentation, service level agreements (SLA), memos of understanding (MOU), standard operating procedures (SOP) and staff and client training material for HCDMT programs and services. Ensures grammatical correctness, appropriate tone, consistency in style and format and content doesn't contradict other HCDMT or HCO policies. Develops and executes a document review plan and selects the methods and approaches to be used, considering the size, scope and extent of the review. Reviews ensure compliance with current laws and regulations. Responsible for recommending and executing knowledge capture opportunities for HCDMT and manages maintenance of such documents based on organizational metrics and results, analyses, legislative or process changes, or other external drivers. Develops and maintains a reference library of HCDMT policies, procedures, desk guides and job aids for applicable staff and client access self-service. Consults with program managers to determine permissions to individual library content. Establishes authoritative reference sources for consistency and applies record retention standards. Advises HCDMT managers, staff, and stakeholders in developing or revising documentation, including training materials, procedures or desk guides, job aids, etc. Provide editorial support to HCDMT leadership and staff by recommending improvements for effective communication by reviewing edits, modifications, and rewritten material for style, design, layout, and editorial aspects before release. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years. Requirements Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD): PD22216, PD22217, and PD22218 Visit the IRS SPD Library to access the position descriptions. Obtain and use a Government-issued charge card for business-related travel. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GRADE-9: To be minimally qualified for this position at the GS-9 level, you must have at least one year of specialized experience equivalent to the next lower level (GS-7) in the normal line of progression. Specialized experience for this position includes: Experience with communication functions to include assisting in planning, designing, developing, maintaining, and communicating content across a variety of communication platforms (i.e., web, email, virtual team rooms, and electronic libraries); knowledge of English grammar, punctuation, different writing and format styles, and 508 compliance. Experience assisting the communications lead/ program manager in analyzing, researching, and editing publications and policies and procedures; maintaining assignments and/or records on a common reference library or sharepoint site as directed by management, and oral and written communication skills to consult with program managers, establish and maintain collaborative working relationships with teammates, and prepare reports and draft publications or revisions. OR You may qualify based on education as follows: A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR 2 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study OR LL.B or J.D., if related. OR You my qualify with an equivalent combination of graduate education and experience. SPECIALIZED EXPERIENCE GRADE-11: To be minimally qualified for this position at the GS-11 level, you must have at least one year of specialized experience equivalent to the next lower level (GS-9) in the normal line of progression. Specialized experience for this position includes: Experience managing communications for a technical subject matter including planning, designing, developing, maintaining, and communicating content across a variety of communications platforms (i.e., web, email, virtual team rooms, and electronic libraries) to meet client and stakeholder needs; researching a variety of sources and proposing recommendations to improve the readability, tone, and overall quality of materials that are interpretative in nature to ensure 508 compliance and final products are clear and concise. Experience coordinating with subject matter experts and others to draft IRM's, policy and procedure documentation, agreements, standard operating procedures (SOP), and/or staff and client training material. Assists with developing and maintaining a reference library of policies, procedures, desk guides and job aids for applicable staff and client access. Experience communicating effectively both orally and in writing to prepare reports and assessments and articulate differing viewpoints. OR You may qualify based on education as follows: A Ph.D., or equivalent doctoral degree in a related field of study OR 3 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study OR LL.M., if related. OR You my qualify with an equivalent combination of education and experience. SPECIALIZED EXPERIENCE GRADE 12: To be minimally qualified for this position at the GS-12 level, you must have at least one year of specialized experience equivalent to the next lower level (GS-11) in the normal line of progression. Specialized experience for this position includes: Experience managing communications for a technical subject matter including planning, designing, developing, maintaining, and communicating content across a variety of communications platforms (i.e., web, email, virtual team rooms, and electronic libraries) to meet client and stakeholder needs; facilitating discussions with a team of program managers in developing technically correct user/desk guides, job aids, and reference documents. Experience performing quality assurance to ensure acceptable quality before distribution and conducting or reviewing usability surveys and evaluating feedback or gathering other feedback to continuously improve documentation. Experience coordinating with subject matter experts and others to draft IRM's, policy and procedure documentation, agreements, memos of understanding (MOU), standard operating procedures (SOP), and/or staff and client training material for programs and services; developing and maintaining a reference library of policies, procedures, desk guides, and job aids for applicable staff and client access. Experience communicating effectively both orally and in writing to prepare and present reports, briefings, and assessments and articulate differing viewpoints. MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Additional Information We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a bargaining unit position. Tour of Duty: Dayshift, Monday-Friday start and stop times between 6:00 am - 6:00 pm. Alternative work schedule, staggered work hours or telework may be available. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. If this position is covered by a formal development plan, pay retention will be offered where applicable based on law and regulation. Remain in POD: The vacancy will be filled at the selectee's official permanent position of record, post of duty (POD). Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. .

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