Job Information
ICONMA, LLC Client Services Technician in United States
Our Autonomous Vehicle client is looking for Client Services Technician in Foster City, CA who will provide support for Client’s employee-facing technical services. Responsibilities: Responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. Qualifications: 1-3 years of experience in a similar IT Support role. Excellent verbal and written communication skills. Experience with Active Directory, Google Workspace products, or similar platforms. Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS). Windows, Ubuntu, and macOS troubleshooting experience preferred. Experience with Jira / Confluence or similar ticketing and wiki services preferred. Excellent critical thinking, problem solving, and prioritization skills. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws
